Job Description

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Ready to take ownership of new business and play a key role in growing a specialist consultancy?

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We’re partnering with a HR and customer experience consultancy, to find an ambitious Business Development Manager who knows how to open doors, uncover genuine business challenges and turn conversations into commercial opportunities.

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This is a true new business / hunter role. You’ll be responsible for creating opportunities across the two core service areas — Customer Experience & Sales Training and Fractional HR & People & Culture.

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Reporting directly to the owner, you’ll have genuine autonomy, direct access to decision-makers and the opportunity to help shape growth.

What's On Offer? n

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- $100K–$120K + Super (FTE) + Commission, depending on experience
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- Full-time or part-time flexibility, with potential to transition to full-time
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- Location: Bundoora, Melbourne
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- Genuine autonomy to build and own your BD strategy
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- Direct access to the owner, with mentorship and support
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- Sales tools and resources including LinkedIn Sales Navigator, AI tools, laptop and phone
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- Networking, interstate travel and occasional overseas opportunities
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- A small, entrepreneurial team where your contribution is highly visible
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- Long-term career progression into consulting, leadership or broader commercial roles
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About Our Client: n

Our client is a growing consultancy that partners with small to medium-sized businesses to strengthen their people, HR and customer experience.

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Their services include:

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- Customer Experience & Sales Training – call assessments, QA, coaching, training and customer experience improvement
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- HR & People & Culture – recruitment, onboarding, performance, compliance, employee relations and broader people strategy
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They work with businesses that need additional expertise and support without necessarily having the need for a full internal HR or CX function.

About the Role n





As the Business Development Manager, your focus will be simple: create new opportunities and help grow the business.

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You’ll identify prospective clients, build relationships with business owners and leadership teams, understand their challenges and connect them with the right solution.

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You’ll have the freedom to build your own approach and leverage multiple channels, including:

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- Cold calling and outbound prospecting
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- LinkedIn and email outreach
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- Networking and industry events
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- In-person meetings
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- Referral and relationship-based business development
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- Existing networking partnerships and business communities
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What You’ll Be Doing nn
- Build and manage a strong pipeline of new SME and mid-market prospects
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- Identify and engage business owners, MDs, CEOs, CFOs and operational leaders
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- Generate new business across both HR/People & Culture and Customer Experience services
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- Run consultative discovery conversations to understand business challenges and pain points
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- Identify opportunities around people, performance, compliance, retention, customer experience and sales capability
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- Develop trusted relationships and position yourself as a credible commercial advisor
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- Convert prospects into meetings, proposals and new client engagements
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- Work closely with Luke to develop solutions, proposals and commercial opportunities
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- Attend networking events, industry functions and client meetings
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- Maintain consistent activity and momentum across your pipeline
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- Potentially participate in selected client engagements to deepen your understanding of the business and its services
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What We’re Looking For n

We’re looking for someone with genuine drive, commercial hunger and a hunter mentality.

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You’ll ideally have:

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- 3+ years' experience in B2B business development or consultative sales
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- A proven ability to generate your own opportunities rather than relying solely on inbound leads
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- Experience selling into SME or mid-market businesses
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- Strong discovery and questioning skills
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- The ability to sell solutions rather than simply products or services
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- Confidence speaking with senior decision-makers and business owners
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- Strong commercial instincts and an understanding of ROI and business outcomes
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- Excellent communication and relationship-building skills
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- High emotional intelligence and the ability to build trust quickly
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- The resilience and persistence required for genuine current business development
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- A self-starting nature and the ability to work autonomously
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Experience across HR, recruitment, People & Culture, training, consulting, customer experience or a related professional services environment would be highly regarded.

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An HR qualification or recruitment background would also be a bonus, but commercial sales ability and the right mindset are the priority.

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If you're a driven BDM who loves the hunt, thrives on building relationships and wants genuine ownership over your results, we'd love to hear from you.

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For questions, emailJenna at or Hollie at ******@smaart.com.auat SMAART Recruitment on*****@smaart.com.au. Interviews will commence immediately.

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📌 Business Development Manager (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne