JRS Air is a small, family-owned air conditioning business servicing the Illawarra. We're looking for an experienced, organised and reliable administration assistant to help manage our day-to-day office tasks and keep our jobs running smoothly. You'll work directly with the business owner and communicate with our customers, technicians and suppliers.
Key responsibilities n
Answering customer phone calls, emails and enquiries professionally.
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Collecting customer details, property addresses and job requirements.
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Booking quotes, site visits, installations and service appointments.
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Managing the job calendar and coordinating bookings with technicians.
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Confirming appointments and keeping customers updated.
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Preparing and sending quotes using information provided by the owner.
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Following up outstanding quotes and recording customer responses.
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Preparing invoices and following up outstanding payments.
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Creating and updating customer records and jobs in ServiceM8.
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Liaising with suppliers about pricing, orders, stock and deliveries.
About you n
Has at least two years of administration experience.
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Is organised, proactive and comfortable working independently.
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Has a friendly phone manner and strong written communication skills.
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Can prioritise tasks and follow them through to completion.
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Is confident using email, Excel and online business systems.
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Has experience with ServiceM8, or is comfortable learning it.
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Has a reliable computer, internet connection and a quiet workspace.
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Handles customer and business information confidentially.
About us n
JRS Air is a small, family-owned air conditioning business servicing the Illawarra.
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Work from home.
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Two days per week, with days and hours to be discussed.
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A supportive, small family business.
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Wide-ranging work and direct communication with the owner.
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📌 Administration Assistant - Work From Home (Melbourne)
🏢 JRS Air
📍 Melbourne
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