Caulfield RSL Sub-Branch Inc is seeking a Gaming Attendant to join our hospitality team in Elsternwick. This is a casual position that offers flexibility whilst contributing to the smooth operation of our gaming facilities. As a Gaming Attendant, you will play a vital role in delivering excellent customer service and maintaining the highest standards of compliance and safety across our gaming operations. Your presence and professionalism are essential to creating a welcoming and responsible gaming environment for all our patrons.
Key responsibilities n
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- Monitor gaming machines and floor areas to ensure compliance with gaming regulations and RSL policies
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- Provide attentive customer service to gaming patrons, responding promptly to requests and enquiries
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- Assist patrons with gaming machine operation and explain house rules and procedures
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- Maintain accurate records of machine activity and report any technical issues or irregularities to management
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- Conduct regular checks of gaming machines to ensure they are functioning correctly
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- Enforce responsible gaming practices and identify signs of problem gambling
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- Perform cash handling and reconciliation duties as required
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- Maintain cleanliness and organisation of the gaming area
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- Report any suspicious activity, breaches of policy or safety concerns to management immediately
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- Support other team members to ensure seamless operations during busy periods
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What we’re looking for nn
- Solid customer service skills with the ability to remain calm and professional in a fast-paced environment
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- Knowledge of gaming machine operations and gaming compliance regulations
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- Excellent attention to detail and observational skills
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- Reliable and punctual with a flexible approach to casual work schedules
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- Ability to handle cash accurately and maintain confidentiality
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- Good communication skills and the ability to work effectively as part of a team
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- Current or willingness to obtain a gaming attendant licence or relevant gaming certification if required by Victorian regulations
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- Experience in hospitality, gaming, or security environments is preferred but not essential for the right candidate
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- A commitment to responsible gaming principles and harm minimisation
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What we offer nn
- competitive hourly rates
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- a friendly and supportive work environment
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- the chance to develop your skills within the hospitality and gaming industry
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- our team values professionalism and integrity
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- we invest in providing ongoing training to ensure our staff remain knowledgeable about compliance requirements and best practices in responsible gaming
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About us n
Caulfield RSL Sub-Branch Inc is a valued member of the Returned Services League community in Elsternwick, dedicated to serving veterans, service members and their families. We operate a welcoming venue that combines hospitality, community engagement and responsible gaming. Our mission is to provide a safe, enjoyable and compliant environment for all patrons whilst upholding the values and traditions of the RSL. We pride ourselves on excellent customer service, strong governance and a commitment to supporting our local community.