Job Description

{"description": "Due to continued growth in our GFMS team, we are looking for FT Analysts in our Fraud Detection team!n
n12 months secondment/contractn
nYou must be based in Perth to be eligible for this position.n
nYou must available to work on a 24/7 rotating roster.n
nThe Fraud and Scams Response Centre (FSRC) vision is to inspire confidence and create peace of mind. We strive to provide safe banking through prevention, detection and response.n
nFraud and Scams Response Centre consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.n
nDo work that mattersn
nYou will deliver excellence in customer service and also innovation in dealing with customer's situations:n
nHandle inbound and outbound calls relating to potential Scam or Fraud activityn
nCreating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiriesn
nWorking in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situationn
nPerform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure.n
nIdentify digital fraud trends and report on these accordinglyn
nManage a high volume of customer calls and scam alertsn
nPrompt escalation of issues/risks out of delegation and/or as requiredn
nMaintain an up-to-date focus on financial crime, security related trends and emerging issues, and share knowledge obtained.n
nWe're interested in hearing from people who haven
nStrong problem-solving and decision-making capabilityn
nHigh level of personal integrity & commitment to confidentiality & privacy principlesn




nAvailability to be rostered across a 24 hour/7 day rostern
nFinancial Services Industry experience preferred with a focus on Online and Mobile correlated rolesn
nDemonstrated experience in the delivery of excellence in customer service including personal, written and verbal skillsn
nAbility to resolve basic customer complaints.n
nWhat will help you succeed?n
nYour robust customer service skills will enable you to build and maintain a positive relationship with customers by resolving and identifying potential fraud/scam activity and ensuring customers are banking as effectively as possible. You will also be able to demonstrate:n
nAn ability to work in a high volume call centre environmentn
nThe ability to think outside the box and ensure the best solutions is provided to your customers to meet their financial needsn
nAble to perform well in an ambiguous environmentn
nthe ability to interact with a wide range of customers and colleaguesn
na desire to want to deliver excellent customer servicen
nAbility to work in a fast paced & highly regulated environmentn
nAt Bankwest we're proud to support flexible working. Once you have completed office-based training and we've set you up for success in the role to be able to work from home it may move to a hybrid role with a mix of WFH & office hub days. Working from home arrangements will be at your managers discretion.n
If this sounds like you apply today! n
nIf you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.n
nWe're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on .n
nAdvertising End Date: 23/04/2026", "salary_raw": "Row(double=None, string=None)"}

📌 Fraud Detection Officer Perth
🏢 Commonwealth Bank Of Australia
📍 Perth