We’re looking for a passionate and driven Training & Onboarding Manager to join Rex Cirrus8 and play a key role in setting our clients up for success from day one.
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This role is all about delivering exceptional onboarding experiences, building strong client relationships, and creating engaging, high-impact training that drives long-term retention and product adoption.
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About the Role
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As our Training & Onboarding Manager, you’ll lead the end-to-end onboarding journey for new clients, ensuring they feel confident and supported as they transition onto Rex Cirrus8.
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You’ll combine training delivery, client relationship management, and project coordination to ensure every client has a smooth and successful go live experience. You’ll also play a key role in continuously improving our training programs and resources.
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Key Responsibilities
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Client Onboarding & Training
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- Own the onboarding experience for new clients from kick off through to go live
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- Develop and manage structured training plans tailored to client needs
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- Deliver engaging training sessions both online and in person
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- Provide ongoing training and support to ensure strong product adoption
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Client Experience & Relationship Management
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- Act as the key point of contact during onboarding
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- Build strong, trusted relationships with clients early in their journey
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- Identify and address training gaps to support successful outcomes
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- Support clients post go live and guide them to self service resources
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Training Design & Continuous Improvement
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- Design and deliver training for current features and product updates
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- Develop and maintain training materials, including e-learning modules
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- Maintain and improve the online knowledge base
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- Continuously evolve training programs using best practice learning principles
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Project Coordination & Implementation
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- Project manage onboarding timelines and key milestones
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- Coordinate client kick offs and data review sessions
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- Work closely with the Implementation team to ensure smooth delivery
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- Improve onboarding workflows and communication processes
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Compliance & Security
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- Complete required information security training
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- Adhere to ISMS policies and procedures
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- Report any security risks, incidents or concerns
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Experience & Skills
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- Proven experience in a Training, Onboarding or Customer Success role
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- Strong leadership and stakeholder management skills
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- Excellent communication and interpersonal skills
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- Passion for delivering outstanding client experiences
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- Strong problem solving ability and confidence navigating complex situations
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- Ability to manage multiple priorities and deadlines effectively
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- A proactive, adaptable mindset with a can do attitude
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- Comfortable working with change and continuous improvement
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- Experience in SaaS or PropTech is highly regarded
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Why Join Rex Cirrus8
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- Be part of a fast growing proptech business shaping the industry
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- Work in a collaborative, supportive team workplace
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- Hybrid work structure with flexibility built in
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- Opportunity to make a real impact on client experience and product adoption
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📌 Training & On-boarding Manager (Brisbane)
🏢 Rex Software
📍 Brisbane
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