Job Description

Full-time Remote – Australia Healthcare experience preferred

Customer Success Manager n

Help healthcare practices onboard, hit their KPI goals, and extract genuine, measurable value from the PratixBI platform each quarter.

Key responsibilities n

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- Own the onboarding process for recent practice customers — from initial data integration through to first live dashboard and quarterly review cadence
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- Conduct structured quarterly performance reviews with practice owners and managers, interpreting KPI trends and identifying improvement opportunities
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- Proactively monitor customer health metrics and intervene early when engagement or outcomes trend in the wrong direction
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- Build and maintain strong relationships with key stakeholders across each practice — owners, practice managers, and clinical leads
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- Serve as the internal advocate for customer needs, feeding structured insights into product development and operational processes
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- Develop and maintain customer success playbooks, onboarding guides, and best-practice documentation
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- Identify expansion opportunities within the existing customer base and collaborate with the broader team on renewals
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What we're looking for nn
- 3+ years in a customer success, account management, or client services role,



ideally within SaaS or a data-driven product environment
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- Strong analytical mindset — you're comfortable interpreting business performance data and translating it into clear, actionable insights for non-technical stakeholders
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- Excellent verbal and written communication skills; the ability to build trust with busy, professional stakeholders
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- A structured, process-oriented approach to managing a portfolio of accounts simultaneously
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- High degree of ownership — you follow through, you proactively solve problems, and you don't wait to be asked
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Preferred: Experience working with healthcare practices, knowledge of Australian practice management systems, or a clinical/allied health background.

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Employment type Full-time

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Location Remote – Australia

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Department Customer Success

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Start date Immediate availability preferred

What we offer n

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- Competitive salary commensurate with experience
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- A clearly-defined 90-day onboarding plan with measurable milestones
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- Direct access to the founding team and meaningful input into the product roadmap
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- Flexible working arrangements to suit your lifestyle
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- Work with real healthcare businesses making real decisions based on your expertise
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📌 Customer Success Manager (Sydney)
🏢 PratixBI
📍 Sydney