Job Description
n
POSITION: IT Officer – Full-time
n
n
Salamah College, an Islamic, independent, and comprehensive coeducational K-12 college, is dedicated to providing a caring and personalized education for young Australian Muslims. Established in 2012, Salamah College has grown significantly, now welcoming over 1,400 students.
n
n
Position Overview:
n
n
Salamah College is seeking a proactive and skilled IT Officer to join our dynamic team. This role offers the opportunity to contribute to a supportive educational setting while managing and enhancing our technology infrastructure.
n
n
Key Responsibilities:
n
n
Technical Support:
n
n
- Use FreshService to handle incoming tickets and requests
n
- Troubleshoot Windows devices, iPads, and network/software issues
n
- Escalate complex problems as needed
n
n
Systems Administration:
n
n
- Maintain and update Moodle and Sentral
n
- Manage Microsoft Azure and Office 365 accounts and settings
n
- Perform routine system checks and updates
n
n
Communication & Training:
n
n
- Clearly explain technical processes to non-technical staff and students
n
- Develop user guides and provide basic training sessions
n
n
Time Management:
n
n
- Efficiently prioritize multiple open tickets in a fast-paced environment
n
- Track and follow up on issues to ensure timely resolution
n
n
Community Engagement:
n
n
- Support school programs and events
n
- Foster a positive, tech-friendly culture
n
n
n
Key Selection Criteria:
n
n
1. Qualifications & Experience
n
n
- TAFE/university IT qualification (completed or near completion)
n
- Relevant IT support experience, preferably with FreshService
n
n
2. Technical Proficiency
n
n
- Proficient with Windows, iPads, LMS (Moodle, Sentral), and cloud platforms (Azure, Office 365)
n
- Basic networking and IT security knowledge
n
n
3. Communication & Time Management
n
n
- Strong interpersonal and communication skills
n
- Proven ability to manage and prioritize multiple support tasks
n
n
4. Community Engagement
n
n
- Willingness to participate in co-curricular activities and programs
n
n
n
Additional Requirements:
n
n
- Valid Working with Children Check (or equivalent)
n
n n
- Flexibility for occasional after-hours work
n
n
n
n
How to Apply:
n
n
If you are interested in contributing to our vibrant school community, please send your resume to
[email protected]
n
n
For more information about Salamah College, please visit our website at www.salamah.nsw.edu.au.
n
n
Application closing date: Friday 18 April 2025 at 5pm.
n
n
📌 IT Officer (Sydney)
🏢 Salamah College
📍 Sydney