Job Description

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ABOUT US

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The Hallett Group is a privately owned South Australian company and one of the leading suppliers of building and construction materials in South Australia.

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We are on a mission to be dominant in our industry by being the very best at what we do. We recruit the most talented, collaborative and innovative people in the industry and foster a continuous learning culture to ensure we remain at the top of our game. We are an agile, diverse and growing business, but our people are what make Hallett Group such a great place to work.

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THE ROLE – CUSTOMER SERVICE OFFICER / BUILDER LIAISON

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Based within our Structural & Building Materials division, you will play a key role in supporting builders, suppliers, and internal stakeholders by creating a smooth, stress-free experience by delivering accurate, timely, and professional customer service in a fast-paced environment. Success in this role requires a proactive and detail-focused person who is confident in communication, capable of problem-solving, and able to work collaboratively with our friendly team while managing multiple priorities.

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We have a permanent full-time position available as well as a maternity leave contract until June 2027, which has a genuine opportunity for a permanent position for the right candidate.

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ESSENTIAL DUTIES & RESPONSIBILTIES

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- Build and maintain strong relationships by, being the first point of contact for builders and their trades, and keeping them informed and updated on orders
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- Data entry of orders and process quotes
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- Answer incoming calls and make outgoing calls
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- Coordinate delivery stages and manage timelines with internal and external teams
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- Troubleshoot issues and provide practical solutions
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- Work closely with internal teams including Account Managers, Purchasing, Warehouse and Transport to ensure the best customer experience
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QUALIFICATIONS | EXPERIENCE | CAPABILITIES

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- Versatile background in customer service or similar support roles
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- Clear, confident communication and a warm, professional manner
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- Strong attention to detail with a high level of accuracy (essential)
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- Excellent time management skills, with the ability to multitask and prioritise in a quick-paced environment
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- Experience in the building or plumbing industry is advantageous, but not essential
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- A positive, ‘can do’ attitude with the ability to work independently and as part of a team
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OUR BENEFITS

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- On-site gym at our Dry Creek head office
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- Employee Assistance Program to support your health and wellbeing
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- Growth opportunities across the business
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- Friendly team environment
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- Optional uniform available
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- Novated leasing available
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APPLY NOW

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To be considered for this position click “APPLY” now. Applications should include a resume and supporting cover letter.

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Only shortlisted candidates will be contacted

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To find out more about us visit: www.hallett.com.au

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Hallett Group values diversity and is therefore uncompromising in pursuing an inclusive work culture. We are an Equal Opportunity Employer.

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📌 Customer Service Officer (Adelaide)
🏢 Hallett Business Services Pty
📍 Adelaide