n
- CMDB implementation, governance, and
n maintenance
n
- Common Service
n Data Model (CSDM)
n
- Vulnerability
n Response
n
- Security
n Incident Response (SIR)
n
n
Certifications
n
n
- Current
n ServiceNow Certified System Administrator (CSA) – Mandatory
n
- Certified
n Implementation Specialist (CIS) – Preferred
n
n
The ideal candidate should have solid hands-on experience in
n implementing and supporting ServiceNow ITOM and Security Operations modules, as
n well as expertise in CMDB health, CSDM adoption, and service mapping. The
n resource should be capable of engaging with business and technical stakeholders
n and delivering quality outcomes