Job Description

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Customer Service Team Member (Casual) – Caneland Central, Mackay

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Create memorable customer experiences at one of North Queensland’s leading shopping destinations.

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Caneland Central is seeking an enthusiastic and customer-focused Customer Service Team Member to join our Centre Management team. This is an exciting opportunity to work in a fast-paced retail environment where no two days are the same.

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As one of the first points of contact for our customers, you’ll play an important role in creating a welcoming and positive experience for shoppers, retailers, contractors and visitors alike.

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About the Role

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This is a casual position, offering approximately 2–3 shifts per week. Flexibility to work a rotating roster, including weekdays, weekends and holiday periods, is essential.

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About Us

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Caneland Central is proudly part of Sentinel Property Group’s national portfolio. Sentinel is one of Australia’s leading unlisted property investment managers, with more than $2 billion in assets under management across retail, commercial and industrial sectors.

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For decades, Caneland Central has been at the heart of the Mackay community, bringing together major retailers and a diverse mix of specialty stores. Our Centre Management team is committed to operational excellence, customer satisfaction and creating an outstanding shopping experience

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What We Offer





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- Exposure to a broad range of shopping centre operations
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- A supportive and cooperative team environment
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- Opportunities for career growth within a national property group
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- Access to Employee Assistance Program (EAP) and wellbeing initiatives
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Key Responsibilities

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As a Customer Service Team Member, your responsibilities will include:

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- Providing exceptional front-line customer service to shoppers and retailers
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- Acting as a key point of contact between customers, retailers and Centre Management
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- Assisting with general administrative and operational tasks
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- Supporting contractors and service providers within the centre
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- Helping maintain a welcoming, safe and professional environment
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About You

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To succeed in this role, you will have:

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- Strong communication and interpersonal skills
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- Previous customer service, retail or administrative experience
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- A proactive and positive attitude
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- Excellent organisational and problem-solving abilities
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- A genuine passion for helping people and delivering great service
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Apply Now

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If you enjoy working with people and thrive in a busy retail environment, we’d love to hear from you.

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Click Apply Now or send your resume and a brief cover letter to [email protected]

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📌 Casual Customer Service Officer - Caneland Central (Mackay)
🏢 Sentinel Property Group Pty
📍 Mackay