Job Description

Professional Recruitment Australia – Brisbane QLD

n

$60,000 - $75,000 a year

n

Full time, Permanent

n

10d ago , from Professional Recruitment Australia

n

Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a great next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.

The role n

n
- Provide pre and post sales technical support via live chat, email, phone, and video calls
n
- Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
n
- Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
n
- Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
n
- Document issues and resolutions, and escal…complex defects to the engineering team with clear, reproducible detail
n

n
About the prospect n

Join a growing SaaS company supporting commercial screens, media players, and reseller partners across a range of industries. Full training on the company's platform is provided, so this is a great next step for someone with solid hardware and IT troubleshooting instincts who wants to specialise further.

The role n

n
- Provide pre and post sales technical support via live chat, email, phone,



and video calls
n
- Troubleshoot issues across commercial displays, media players, operating systems, networks, and the platform itself
n
- Use remote management and diagnostic tools to investigate device connectivity, firmware, content playback, and performance issues
n
- Guide customers and resellers through device setup, installation, configuration, and ongoing troubleshooting
n
- Document issues and resolutions, and escal…complex defects to the engineering team with clear, reproducible detail
n

What you'll bring nn
- 1–2 years' experience in IT support, technical support, service desk, AV, or hardware support
n
- Hands-on experience troubleshooting physical devices such as commercial displays, media players, or network-connected hardware
n
- Solid understanding of networking, device connectivity, operating systems, firmware, and configuration
n
- A methodical approach to diagnosing issues and confidently identifying root cause
n
- Excellent written and verbal communication, comfortable explaining technical detail to non-technical customers
n

Nice to have: n

exposure to Android, Tizen, webOS, ChromeOS, or Linux-based devices; familiarity with commercial display brands like Philips, Samsung, LG, or Sony; and experience with Jira, HubSpot, or Intercom.

n

What's on offer

n

n
- $60,000 – $75,000 plus Super
n
- Full training provided
n
- Career growth
n

#J-18808-Ljbffr

📌 AV Technical Support Specialist (Brisbane)
🏢 Professional Recruitment Australia
📍 Brisbane