Job Description

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.

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At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more cutting-edge, and successful. Moreover, this is your chance to be part of the success story.

Position Summary Advanced Audio Visual (AV) & Unified Communications (UC) n

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- Extensive experience supporting enterprise AV, UC, and collaboration technologies in large multinational environments.
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- Expertise with Microsoft Teams Rooms, Cisco Webex Room devices, Zoom Rooms, Surface Hub, Lenovo Think Smart, Neat, Poly Studio, and other modern meeting platforms.
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- Strong knowledge of SIP, H.323, VoIP, WebRTC, hybrid meeting solutions, and AV integration with Microsoft 365, Exchange Online, Azure AD, and Teams Admin Center.
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- Design, deployment, and optimization of meeting spaces ranging from huddle rooms to executive briefing centers and auditoriums.
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Executive & Critical Event Support nn
- Deliver white-glove AV support for executive leadership meetings, board reviews, customer presentations, regulatory discussions, and global town halls.
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- Lead AV operations for onsite, remote, and hybrid events across multiple locations.
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- Perform technical validation, risk assessment, contingency planning, and command-center coordination.
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- Support live streaming, webcasts, recordings, telepresence sessions, and rapid incident resolution with minimal business impact.
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AV Infrastructure & Engineering nn
- Configure, deploy, and maintain enterprise AV infrastructure including DSPs, codecs, control systems, matrix switchers, audio processors, and digital signage.
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- Hands-on experience with Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Logitech, and related solutions.
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- Perform rack installations, structured cabling validation, endpoint integration, and lifecycle management.
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- Troubleshoot hardware, software, firmware, and network-related AV issues; conduct RCA and problem management for recurring incidents.
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Audio, Video & Collaboration Technologies nn
- Configure and optimize audio DSPs, echo cancellation, microphone tuning, beamforming systems, and wireless audio solutions.
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- Troubleshoot latency, jitter, packet loss, interference, and audio quality issues.
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- Support LED walls, projection systems, digital signage, interactive displays, and large-format displays.
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- Manage video routing, presentation systems, camera tracking, content sharing, and AI-enabled meeting experiences.
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- Resolve resolution,



EDID, HDCP, synchronization, and signal-distribution issues.
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Networking & Security nn
- Strong understanding of TCP/IP, VLANs, QoS, multicast, DNS, DHCP, and enterprise network troubleshooting.
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- Collaborate with network and security teams to ensure AV infrastructure complies with corporate security standards.
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- Conduct network analysis, firmware management, vulnerability remediation, and AV device security compliance activities.
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Monitoring, Automation & Analytics nn
- Manage enterprise monitoring platforms such as Cisco Control Hub, Teams Rooms Pro Management, Crestron XiO Cloud, and Logitech Sync.
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- Configure proactive monitoring, alerting, reporting, dashboards, and room utilization analytics.
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- Analyze AV performance metrics and drive continual service improvements.
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- Leverage PowerShell, APIs, and automation tools to improve operational efficiency.
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Service Excellence & ITSM nn
- Conduct preventive maintenance, room certification, technology refresh planning, and lifecycle assessments.
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- Maintain room readiness and high availability across collaboration environments.
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- Develop SOPs, operational runbooks, knowledge articles, and troubleshooting documentation.
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- Manage AV assets within CMDB and asset management systems.
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- Handle incidents, requests, changes, problems, and knowledge management activities through ServiceNow.
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- Support CAB reviews, governance initiatives, ITIL best practices, compliance, and audit requirements.
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Vendor & Stakeholder Management nn
- Act as the technical liaison among AV vendors, system integrators, facilities teams, and business stakeholders.
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- Manage vendor performance, maintenance contracts, escalations, and service reviews.
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- Review technical designs, SOWs, implementation plans, and project deliverables.
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- Support global AV deployments, office moves, technology refreshes, and infrastructure upgrade programs.
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Mandatory Skills nn
- o2 to 5+ years of experience supporting enterprise Audio Visual (AV) and Unified Communications (UC) environments.
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- oHands-on experience with Microsoft Teams Rooms (MTR), Cisco Webex Room Devices, and Zoom Rooms.
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- oStrong knowledge of SIP, H.323, VoIP, WebRTC, Microsoft Teams, Cisco Webex, and hybrid meeting technologies.
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- oExperience supporting executive conference rooms, boardrooms, and high-profile business meetings.
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- oExpertise in AV troubleshooting covering audio, video, conferencing, codecs, firmware, and endpoint devices.
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- oHands-on experience with AV platforms such as Crestron, Extron, Q-SYS, Biamp, Shure, Sennheiser, Logitech, or equivalent technologies.
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- oKnowledge of enterprise networking concepts including TCP/IP, VLANs, QoS, DNS, DHCP, and network troubleshooting.
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- oExperience with conference room AV deployment, integration, maintenance, and lifecycle management.
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- oAbility to analyze and resolve complex AV incidents, conduct RCA, and implement corrective actions.
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- oExperience supporting live events, executive meetings, webinars, webcasts, and hybrid collaboration sessions.
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- oHands-on experience with AV monitoring and management platforms such as Cisco Control Hub, Teams Rooms Pro Management, Crestron XiO Cloud, or Logitech Sync.
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- oExperience working with ServiceNow, including Incident, Request, Change, and Problem Management processes.
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- oStrong understanding of ITIL-based service delivery and operational governance.
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- oExcellent verbal and written communication skills with stakeholder and vendor management experience.
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- oAbility to provide onsite support during critical meetings and business events, including after-hours support when required
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Duties and Responsibilities nn
- Support enterprise AV, UC, and collaboration technologies across global locations.
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- Manage and troubleshoot Microsoft Teams Rooms, Cisco Webex, Zoom Rooms, and related AV platforms.
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- Provide executive-level support for board meetings, leadership meetings, and critical business events.
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- Perform meeting room setup, readiness checks, live event support, and incident resolution.
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- Deploy, configure, and maintain AV infrastructure including audio, video, control, and conferencing systems.
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- Troubleshoot complex AV, network, hardware, software, and conferencing issues.
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- Monitor AV environments, perform preventive maintenance, and manage technology lifecycle activities.
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- Conduct root cause analysis (RCA) and implement service improvements.
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- Manage incidents, requests, changes, and problem records through ServiceNow following ITIL practices.
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- Collaborate with network, security, facilities, vendors, and business stakeholders.
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- Maintain AV documentation, SOPs, knowledge articles, and asset records.
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- Support AV deployments, room upgrades, office relocations, and global technology refresh projects.
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Salary Range: $80,000 to $90,000

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Date of Posting:8-Oct-26

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For a complete list of open opportunities with Cognizant, visit careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

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📌 Advanced AV specialist (Sydney)
🏢 Cognizant
📍 Sydney