Job Description

Public Sector People are partnering with a local government organisation to recruit for an Library Assistant.n
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n Contract: 3 months | Immediate Startn
n Hourly Pay Rate: $37 p/h + Supern
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n Responsibilities: n
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- Provide high-quality customer service at the library service desk, assisting patrons with enquiries, library services and general information.
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- Educate and assist library users with borrowing procedures, library systems, resources and available services.
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- Process returned items, loans, reservations, holds and other borrowing transactions in accordance with library procedures.
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- Undertake shelving, stock organisation and collection maintenance to ensure library materials are accessible and presented appropriately.
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- Assist with processing damaged, incomplete and claimed-return items, following relevant library procedures.
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- Support the delivery of library programs, activities and community events alongside Library Team Members.
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- Assist with collection displays, themed displays and promotion of new library items to encourage collection use.
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- Follow Council WHS, Code of Conduct and customer service requirements, promptly reporting hazards, incidents and issues to the appropriate supervisor.
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n Essential:n
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- Demonstrated commitment to delivering high-quality customer service within a diverse and cross-cultural environment.
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- Demonstrated ability to communicate effectively with members of the public, internal business units, team members and external stakeholders.
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- Ability to follow written and verbal instructions accurately and complete tasks to required quality standards within set timeframes.
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- Sound written, verbal and numerical communication skills, with strong attention to detail.
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- Demonstrated ability to prioritise workloads, manage competing tasks and work effectively with minimal supervision.
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- Demonstrated experience in providing effective customer service and handling customer enquiries and complaints professionally.
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- Ability to work collaboratively as part of a team while also taking responsibility for assigned tasks.
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- Previous experience in a customer-facing, community service, library or local government environment would be highly desirable.
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n For a confidential discussion, please contact Chloe Dallimore at [email protected]
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n Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work setting that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.n
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n To learn more about Public Sector People and our commitment to driving positive change in the public sector, please visit our website: https://www.publicsectorpeople.com.au

📌 Library Assistant (Sydney)
🏢 Public Sector People
📍 Sydney