Job Description

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Join A1 Roadlines, proudly backed by Varley Group

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A1 Roadlines is a proud member of Varley Group, one of Australia’s largest and most respected privately owned engineering and manufacturing organisations.

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For decades, A1 Roadlines has been a trusted provider of road safety and traffic management solutions, supporting customers across Australia with high-quality products, industry expertise and exceptional service. Supported by the strength, stability and resources of Varley Group, A1 Roadlines combines the agility of a close-knit team with the opportunities of a much larger organisation.

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At A1 Roadlines, our people are at the heart of everything we do. We value initiative, teamwork and customer service excellence, and we’re committed to providing an environment where employees can build long-term careers and make a genuine impact.

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Why Join Us?

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✅ Join a stable and growing Australian manufacturer backed by Varley Group

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✅ Enjoy a diverse role that combines customer service, sales support, operations and coordination

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✅ Work closely with customers and play a key role in delivering outstanding service

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✅ Be part of a supportive, collaborative and down-to-earth team

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✅ Long-term career development opportunities within the broader Varley Group

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✅ Knoxfield-based role with a variety of work and no two days the same

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About the Role

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We’re looking for a proactive and customer-focused Internal Sales & Customer Service Coordinator to join our team.

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This is more than a traditional internal sales role. You’ll become a key point of contact for customers, supporting enquiries, preparing quotations,



processing orders and coordinating customer requirements through to completion and delivery.

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Working closely with Sales, Production, Purchasing and Business Operations, you’ll play an important role in ensuring customers receive a seamless and professional experience from enquiry through to delivery.

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What You’ll Be Doing

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- Responding to customer enquiries via phone, email and online channels
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- Preparing quotations and following up opportunities
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- Processing customer orders and maintaining accurate records
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- Coordinating customer requirements with Production and internal teams
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- Monitoring order progress and communicating updates to customers
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- Raising and maintaining job sheets and associated documentation
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- Managing customer backorders and stock availability enquiries
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- Supporting parts sales, aftermarket enquiries and service-related requests
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- Assisting with annual inspection and service administration activities
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- Building and maintaining strong customer relationships
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- Working collaboratively with operational teams to ensure exceptional customer outcomes
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- Supporting continuous improvement initiatives and process efficiencies
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About You

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You enjoy working with people, solving problems and delivering excellent customer service.

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You take ownership of your work,



communicate confidently and enjoy being part of a team that genuinely supports one another.

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You’ll ideally bring:

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- Previous experience in Internal Sales, Customer Service, Sales Support or Account Coordination
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- Strong relationship-building and communication skills
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- Excellent organisational skills and attention to detail
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- The ability to manage multiple priorities and competing deadlines
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- Confidence using Microsoft Office and business systems
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- Experience with quotations, order processing and customer communication
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- A proactive and solutions-focused approach
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- Experience within manufacturing, engineering, industrial, transport, automotive or trade-related industries (highly regarded)
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- A willingness to learn technical products and industry knowledge
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What’s On Offer

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- Competitive hourly rate
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- Long-term career opportunity with a growing Australian business
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- Supportive and collaborative team culture
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- Diverse role with daily customer interaction
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- Exposure to a respected national engineering and manufacturing group
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- Opportunity to develop your skills and build a rewarding career
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- Employee Assistance Program (EAP)
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- Stability, security and future career pathways within Varley Group
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Apply Now!

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If you’re looking for a varied role where you can build solid customer relationships, contribute to business success and develop your career within a supportive team environment, we’d love to hear from you.

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As part of our recruitment process, applicants may be asked to complete a short questionnaire to help us better understand their experience, career aspirations and suitability for the role.

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📌 Internal Sales and Customer Service Officer (Melbourne)
🏢 Varley Group
📍 Melbourne