Job Description

Purpose n

As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional hospitality and ensuring our guests have a memorable stay.

Primary Responsibilities n

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- Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
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- Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations
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- Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
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- Safely and securely handle payment transactions, verifying billing details for accuracy
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- Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay
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- Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
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- Facilitate the resolution of guest complaints, transforming challenges into opportunities
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Skills and Experience nn
- Customer service-oriented with exceptional communication skills
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- Previous experience in a similar role in the hospitality industry is preferred
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- Proficiency in using reservation and property management systems is a plus
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- Problem-solving skills and the ability to remain calm under pressure
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- Team player with a positive attitude and willingness to go the extra mile
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- Capable of embracing a adaptable rotating schedule that may include evenings, overnights, weekends, and public holidays
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- Full Driver’s Licence (Automatic & Manual) is mandatory. This role includes valet parking, so confidence and care in handling various vehicle types is essential.
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📌 Front Office All Rounder (Sydney)
🏢 Accor Apartments and Realty
📍 Sydney