Job Description

Run a Smarter Clinic. Lead a Better Patient Experience.

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Dental 99 isn't your traditional dental practice. We're a tech-driven, patient-obsessed brand redefining what modern dentistry looks like - and we need a Clinic Coordinator who thinks the same way.

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Based at our Monash clinic in Melbourne, this is a hands-on practice management role for someone who's equally comfortable jumping on a live chat, reading a revenue report, and making sure every patient walks out smiling.

What you'll be doing: n

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- Managing the full patient experience - from first digital touchpoint through to checkout
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- Monitoring and responding to live chat enquiries in real time, converting leads into booked appointments
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- Owning clinic KPIs - tracking revenue, managing budgets, and reporting on performance
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- Scheduling and optimising the appointment calendar to maximise clinic efficiency
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- Coordinating the clinical team to ensure seamless patient flow and care
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- Maintaining accurate patient records across our practice management software
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- Identifying opportunities to improve systems, workflows, and patient satisfaction
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- Acting as the operational hub of the clinic - nothing runs without you
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What we're looking for: nn
- Experience in a practice management, operations, or clinic coordinator role - dental or healthcare preferred
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- Digitally savvy - comfortable with live chat platforms, patient management software, and digital reporting tools
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- Commercially minded with an understanding of revenue targets, budgets, and KPIs
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- A natural problem-solver who can think on their feet and improve processes
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- Excellent communicator - warm and professional with patients, clear and decisive with the team
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- Highly organised with strong attention to detail
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- Someone who thrives in a fast-paced, tech-enabled workplace
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What's in it for you: nn
- Competitive salary commensurate with experience
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- Real career growth within a rapidly expanding, tech-forward dental group
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- A collaborative team that values innovation as much as patient care
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- Full-time position based in Monash, Melbourne
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📌 Clinic Coordinator - Dental 99 Monash (Melbourne)
🏢 Dental99
📍 Melbourne