Contact Centre Operator - Parramatta, NSW

The Opportunity
Provide high-quality customer support and assistance across a range of government service enquiries. This role offers the opportunity to deliver exceptional customer experiences, resolve enquiries efficiently and support accessible service delivery through a customer-focused contact centre environment.

What You'll Do
• Deliver professional and customer-focused support across multiple communication channels.
• Research, analyse and resolve customer enquiries or escalate matters through appropriate channels.
• Maintain accurate customer records and update databases in line with service delivery processes.
• Provide advice and assistance to help customers access products, services and information.
• Record and manage customer complaints while ensuring timely and effective resolution.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes and service delivery.

What We're Looking For
• Customer service experience within a contact centre, administration, retail or similar workplace.
• Excellent written and verbal communication skills with strong customer service capabilities.
• Ability to manage challenging customer interactions while maintaining professionalism and compliance requirements.




• Strong attention to detail with the ability to complete high-volume administrative tasks accurately.
• Intermediate computer skills, including proficiency with Microsoft Office, Outlook and Teams.
• Ability to work rotating shift patterns, including weekends and public holidays, within a 6am–10pm roster.

Why Apply
• Join a customer-focused role supporting essential government services.
• Build experience delivering high-quality service outcomes in a busy contact centre environment.
• Develop your skills across customer support, systems, administration and problem solving.
• Work in a role that values communication, accuracy and continuous improvement.
• Opportunity to transition to a hybrid arrangement following successful completion of training.
• Be part of a team focused on making services easier and more accessible for customers.

Role Details
• Location: Parramatta, Sydney, NSW.
• Working arrangement: Onsite, with hybrid arrangement considered after training period.
• Contract duration: 11/11/2026 – 24/03/2027.
• Hours: 7 hours per day, 35 hours per week.
• Roster: Rotating roster between 6am–10pm, Monday to Sunday, including public holidays.
• Rate: $37.50 per hour plus super.

How to Apply
If you are interested, please apply with your CV or contact Lucy Holmes at [email protected] or 0402 431 296.

📌 Contact Centre Operator (Sydney)
🏢 Corroboree Talent
📍 Sydney