Have you ever dreamt of a job where you can make everyone feel satisfied and fulfilled? Are you a strategic and meticulous leader with a desire for customer satisfaction? If you say yes to both questions, you will now have the chance to work as a Customer Service Country Lead for one of our major telecommunication clients in Sydney. Founded in Singapore, our client is a successful company who has a robust passion for providing consumers with more user-friendly mobile experiences and making a difference in the global telco industry.
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- Implementing strategies and tactics to improve Customer Experience & Satisfaction to ensure KPIs are always met
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- Mentoring the Customer Service to meet customers’ needs and
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- Giving constructive evaluation to staffs to help them improve their performance
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- Maintaining a friendly working relationship with the leaders within the organization to promote cooperation and commitment within a team
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- Aiming at a culture of continuous improvement in order to achieve optimal efficiency in operations
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- Directing the team to solve customers’ complaints in a timely and professional manner
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- Effectively Coordinating customer service projects and initiatives
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- Working directly with Head of Customer Happiness on strategic planning, suggesting thoughtful and innovative insight on improvements
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What makes you the best person for this position? nn
- Minimum of 7 years of experience as a Supervisor/Leader in Customer Service
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- Previous digital customer service experience
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- Ability to lead and manage a team of at least 25
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- Proven track record in process improvement such as CSAT
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- A professional and responsible team player
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- A strong understanding of Customer Service KPIs
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- Prior knowledge of Lean/Six Sigma Principles as well as forecasting and budgeting measures
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- Willingness to travel if required
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#J-18808-Ljbffr
📌 Customer Service Country Lead (Sydney)
🏢 EBR Ever Better Recruitment
📍 Sydney
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