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- Office locations: Sydney, Canberra and Adelaide
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- Essential: Current NV1, NV2 or TSPV security clearance
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Help shape digital services that support intelligence practitioners and partner agencies.
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We are seeking an experienced Service Designer to support a major Federal Government client with offices in Sydney, Canberra and Adelaide .
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Apply your Service Design, UX and Human-Centred Design (HCD) expertise to create accessible, effective end-to-end digital services across complex operational environments.
What you’ll do n
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- Conduct user research, facilitate workshops and lead usability testing to understand user needs.
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- Develop personas, journey maps and service blueprints to inform service design.
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- Translate research insights into actionable requirements and user stories.
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- Collaborate with Product Owners, Business Analysts, Architects and delivery teams to shape solutions.
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- Ensure services meet WCAG 2.1 AA accessibility requirements and align with digital service standards.
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- Support Agile delivery through Scrum, SAFe or Lean UX practices.
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What you’ll bring nn
- A current NV1, NV2 or TSPV security clearance — mandatory.
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- A strong background in Service Design, UX and HCD , with experience designing end-to-end services.
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- Proficiency in Figma, Miro, Visio or similar tools .
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- Experience working within Agile delivery teams.
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- Knowledge of accessibility requirements and digital service standards.
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- Robust research, facilitation and collaboration skills, with the ability to turn complex findings into clear design outcomes.
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Experience in law enforcement, intelligence, defence or other highly regulated environments will be highly regarded.
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Apply now to help deliver digital services that support intelligence operations and collaboration across agencies. Please include your current security clearance level and preferred office location in your application.