Job Description

Are you a Senior Support Engineer looking for your next opportunity within an established Managed Services Provider? This is a hands‑on technical role supporting a range of client environments across Microsoft, networking, cloud, infrastructure and security. You’ll be responsible for taking ownership of escalated Level 2 tickets, troubleshooting complex technical issues and working closely with senior engineers and project teams.

The Role n

Your day-to-day will include:

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- Resolving complex Level 2 incidents and service requests
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- Troubleshooting Microsoft 365, Azure, Entra ID, Intune and Windows Server
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- Providing advanced network troubleshooting and support
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- Managing and troubleshooting Fortinet firewalls, VPNs, routing and security policies
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- Supporting switching, wireless, DNS, DHCP and internet connectivity
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- Working with Cisco Meraki networking environments
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- Monitoring and proactively identifying infrastructure and network issues
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- Supporting endpoint deployments, patching and device management
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- Assisting with backup monitoring and recovery
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- Maintaining accurate ticket records and technical documentation
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- Providing technical guidance and mentoring to Level 1 technicians
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- Assisting with client projects, technology rollouts and onsite technical work
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- Escalating complex issues to senior engineers when required
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- Participating in a rotating support roster when required
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About You n

We’re looking for a Level 2 Support Engineer, Systems Administrator or similar with 3+ years' experience in a technical support environment.

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You’ll ideally have:

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- Experience working within an MSP environment
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- Strong networking knowledge across TCP/IP, VLANs, routing, switching, VPN, DNS and DHCP
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- Hands‑on Fortinet firewall administration and troubleshooting experience
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- Experience supporting Microsoft 365, Azure, Entra ID, Intune and Windows Server
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- Experience with Cisco Meraki is highly regarded
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- Strong troubleshooting and fault‑finding skills
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- Experience managing escalated tickets through to resolution
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- Strong customer communication and documentation skills
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- The ability to manage multiple priorities and maintain ownership of your work
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- A current driver’s licence and willingness to attend client sites when required
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Experience with PowerShell, automation, Veeam, ITIL or Microsoft Dynamics would also be beneficial.

What’s on Offer n

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- Permanent opportunity within an established MSP
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- Broad exposure across Microsoft, networking, cloud and infrastructure
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- Prospect to work on both support and project-related activities
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- Exposure to more complex Level 2 technical environments
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- Opportunity to mentor junior engineersClear development pathway towards Level 3 or Project Engineering
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- Varied client environments and technical challenges
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If you’re a Level 2 Support Engineer looking for a role where you can continue building your technical skills while working across a broad range of technologies, apply now or get in touch for a confidential discussion.

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Your application will include the following questions:

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- Which of the following statements best describes your right to work in Australia?
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- Do you have hands‑on experience administering and troubleshooting Fortinet firewalls, including VPNs, routing, security policies and connectivity issues?
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- Do you hold a current Australian driver’s licence and have the ability to attend client sites when required?
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📌 Senior Support Engineer | MSP | Networking & Microsoft (Adelaide)
🏢 Humanised Group
📍 Adelaide