Job Description

Complex Disability Support Worker – Youth Care n

Gold Coast Disability and Youth – Nerang QLD

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We are a proud NDIS Disability Support Services Provider focused on delivering high-quality care and support to our community. We operate in a highly dynamic sector, and we pride ourselves on an inclusive workplace culture that champions the qualified growth of our people.

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About the Role

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We are seeking an experienced and dedicated Support Worker to provide specialised care to our youth NDIS participants with complex neurodevelopmental, trauma-related, and high-intensity behavioural needs. You will work closely with our Case Managers to implement Positive Behaviour Support Plans (PBSP), foster emotional regulation, and assist with active community engagement.

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Key Responsibilities:

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Behaviour Support: Reinforce established PBSPs with a deep focus on trauma-informed care and verbal de-escalation.

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Community & Social Inclusion: Support participants in accessing recreational, social, and skill-building activities out in the community.

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Daily Living Support: Assist with routine building, emotional co-regulation, and independent life skill development.

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Reporting: Maintain detailed shift notes, behaviour tracking logs, and incident reports to ensure accurate care team alignment.

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About You:

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Trauma-Informed Co-Regulation: You can stay calm, grounded, and emotionally steady when a young person is highly distressed, verbally aggressive, or experiencing a behavioral escalation.

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Positive Regard & Resilience: You confidently separate the youth from their behaviour—delivering non-judgmental, consistent care entirely free of punitive responses or resentment.

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Proactive De-escalation: You excel at tracking environmental triggers and signs of sensory overload, stepping in with verbal and physical de-escalation strategies before a crisis hit.

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Professional Boundaries:



You understand the vital line between a supportive, empathetic connection and a personal relationship, providing a safe, predictable framework for the youth.

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Independent Accountable Decision-Making: You are confident making safe, legally sound, split-second safety choices in high-stress community settings without direct supervision.

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Objective Reporting: You can accurately translate emotionally intense, complex behavioral incidents into clear, neutral, and data-driven clinical shift notes for behavior support practitioners.

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Qualifications and Experience:

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Industry Qualifications: Certificate III or IV in Individual Support, Disability, Youth Work, Mental Health, or Community Services.

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Clearances & Screenings: A current and active NDIS Worker Screening Check (Yellow Card clear) and Queensland Working with Children Check (Blue Card).

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Licensing & Transit: Valid Open Queensland Driver’s Licence, alongside a reliable, roadworthy, and comprehensively insured vehicle to facilitate active community access.

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Emergency First Aid: Current HLTAID011 Provide First Aid and CPR certificates.

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What We Offer

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Full SCHADS Compliance & Premium Pay: Work with absolute peace of mind. We pay strictly at or above the SCHADS Award (MA ) scale , with guaranteed 2-hour minimum shifts .

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Transparent Km & Expense Reimbursement: Your vehicle costs are fully covered. Receive travel allowance for any participant transit, plus applicable broken-shift allowances paid exactly to award standards.

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Clinical Supervision & Paid Training: Complex care requires a supported team. You will have direct access to regular, paid de-briefing sessions with our support team, plus ongoing, specialised trauma‑informed care training via our in‑house training provider.

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Employee Assistance Program (EAP): Your mental well-being is vital. Enjoy free, 100% confidential professional counseling and wellness coaching sessions to support you both on and off shift.

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📌 Complex Disability Support Worker - Youth Care (City of Gold Coast)
🏢 Gold Coast Disability and Youth
📍 City of Gold Coast