Job Description

We are seeking a professional, organised, and people-focused Receptionist/Treatment Coordinator to join our growing dental practice in a dynamic support role centred on patient experience, front-of-house coordination, administration, and day-to-day practice operations.

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This is more than a traditional reception position. We are looking for someone who genuinely enjoys working with people, communicates with confidence and empathy, thrives in a fast-paced environment, and takes pride in delivering exceptional service to both patients and colleagues.

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This opportunity is ideal for someone who values variety in their workday, demonstrates solid organisational skills, and is eager to become an integral part of a positive, supportive, and high-performing team.

About the Role n

As the first point of contact for our patients, you will play an important role in ensuring the smooth and efficient operation of the practice while creating a welcoming, qualified, and supportive experience for every patient interaction.

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The role combines front-of-house coordination, patient communication, administration support, and assistance with the daily operational flow of the practice.

Key Responsibilities n

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- Patient Experience & Communication.
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- Welcome and assist patients in person and over the phone.
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- Manage patient enquiries via phone, SMS, email, and social media.
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- Ensure patients feel informed, comfortable, and well cared for throughout their experience.
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- Handle sensitive conversations with professionalism, discretion, and empathy.
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- Coordinate appointments and scheduling.
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- Support the smooth day-to-day flow of the practice.
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- Maintain accurate records, systems, and internal organisation.
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- Assist with administrative and operational tasks alongside the administration support team.
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- Provide support to management and the wider team as required.
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- Contribute to workflow organisation and process efficiency.
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- Assist with internal communication and team coordination.
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- Foster a positive, collaborative, and supportive workplace culture.
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About You n

We are seeking an individual with excellent interpersonal skills, strong organisational ability, and a proactive, solutions-focused mindset.

Candidates may come from backgrounds including: n

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- Dental or medical reception
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- Client service or hospitality
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- Administration or coordination
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- Allied health or wellness environments
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- Customer experience roles
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Most importantly, you are someone who: nn
- Demonstrates emotional intelligence and professionalism
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- Communicates confidently and effectively
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- Has strong attention to detail and organisational skills
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- Can multitask efficiently in a busy environment
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- Remains calm and composed under pressure
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- Takes initiative and ownership of responsibilities
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- Learns quickly and adapts well to change
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- Brings positive energy and contributes to team culture
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- Enjoys supporting both patients and colleagues
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- Previous dental experience is highly regarded but not essential for the right candidate.
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What We Offer nn
- A supportive and welcoming team environment
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- A wide-ranging and engaging role where no two days are the same
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- Opportunities for professional growth and ongoing development
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- A modern, progressive practice environment
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- The opportunity to make a genuine impact on the patient experience
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Employment Details n

Available to work on Monday to Friday. *The other days of work will be varied.

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8:30am-5:30pm

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Job types: Casual

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An immediate start is likely for the right candidate.

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📌 Dental Receptionist/Treatment Coordinator (Hoppers Crossing) (Melbourne)
🏢 Experteeth Dental Group
📍 Melbourne