Job Description

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Looking to switch gears from hospitality? This could be your next big move. n

Do you thrive on helping people and creating memorable experiences? At Voltex Electrical Accessories , we know the value of exceptional service and we believe your background in hospitality has uniquely prepared you to shine in customer care.

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We’re not just about products, we’re about creating “WOW” moments for electricians across Australia. Now, we’re inviting passionate, service-minded individuals from the hospitality industry to bring their people skills into a new, exciting, and stable setting.

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What you will be doing as a Voltex Customer Care Specialist

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- Delivering meaningful interactions across phone, email, and live chat — always with empathy, energy, and professionalism.
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- Be the hero our electricians need by assisting with inquiries, diving deep into product knowledge, and navigating through orders with ease
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- Transform challenges into triumphs , resolving complaints and issues with a blend of professionalism and personal touch
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- Collaborate like a pro , working hand-in-hand with our internal teams to ensure every customer concern finds its resolution swiftly
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- Keep our promise of excellence alive by maintaining meticulous records of all interactions and transactions, leveraging our cutting-edge CRM system
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- Elevate our brand with every conversation, embodying our commitment to WOW service by going the extra mile in every interaction
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Requirements n




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- 5 years experience in customer service or customer experience minimum
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- A magnetic personality with communication skills that can light up a room
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- A master of multitasking, with the superpower to prioritize and manage time like a pro
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- A proactive problem-solver who enjoys finding better ways to do things.
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- A commitment to continuous learning, especially when it comes to mastering product and technical knowledge
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- Tech-savvy, with a knack for navigating computer systems and CRM software like a navigator charts the seas
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Benefits n
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- Convenient onsite parking, because your journey to us should be as smooth as your workday, no more city commutes or shift changes.
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- A competitive salary and benefits package that appreciates your worth
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- A supportive and inclusive work environment where everyone's voice matters
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- No Weekends! Set working hours Monday to Friday - reclaim your weekends for adventure!
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- A permanent role that offers long-term job security in a company that's always moving forward
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- Work with purpose — helping real people every day in a stable, fast-growing company.
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If you're looking to leave behind the rigid scripts, the constant churn, or the feeling of being just another headset on the floor, and instead join a team where your passion for customers is truly valued, this is your chance.

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Apply now and let us help you create a future you’ll be proud of.

📌 Customer Care Specialist (Reynella)
🏢 Voltex Electrical
📍 Reynella