Job Description

- Competitive annual salary plus 12% super

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- Appointment Type: Full time (38 hours), permanent position

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- Location: Macquarie University Sport and Aquatic Centre (Wallumattagal Campus), North Ryde, Dharug Land

Lead. Improve. Deliver an exceptional customer experience. n

We’re looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC).

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This is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team.

THE ROLE n

In this diverse and hands-on role, you will:

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- Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
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- Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
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- Support the development and implementation of pricing schedules aligned with business and audit requirements.
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- Manage escalated administrative and customer issues, ensuring timely and effective resolution.
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- Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
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- Provide expert guidance on sensitive and confidential administrative matters across the business.
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- Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
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- Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
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- Ensure compliance with EEO, WHS, and governance requirements.
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ABOUT YOU n

You are a proactive and solutions-focused qualified with strong administrative leadership experience. You bring:

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- Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
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- Proven experience leading, supervising, and developing high-performing teams.
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- Robust financial administration experience in a complex or membership-based environment.
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- Demonstrated ability to improve processes and drive continuous improvement initiatives.
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- Experience working within governance and compliance frameworks.
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- Strong analytical skills, including experience in data reporting and generating business insights.
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- Excellent communication, organisation, and stakeholder management skills.
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- High attention to detail and the ability to manage competing priorities.
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- Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.
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*** Note: This role requires a police/criminal history check, as well as a First Aid and CPR certificate.

ABOUT US n

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. We are committed to creating inclusive, engaging and high-quality experiences for all member and guests.

WHY JOIN US? n

At MUSAC, you’ll join a vibrant and inclusive environment focused on community, wellbeing and excellence.

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We offer:

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- Complementary Macquarie University Sport & Aquatic Centre gym access
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- Paid concessional days between Christmas and the New Year
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- Access to staff wellbeing programs
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- Staff discounts at Campus Life operated hospitality outlets
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- A dynamic and supportive team environment
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- Working on a beautiful parkland campus
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- Access to discounted corporate health insurance and employee flu shot program
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- Salary sacrifice options
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- Full access to the University Library
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- Access to paid parental leave
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For a confidential discussion, please contact Donna Pearce on .

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If you need any support or reasonable adjustments throughout this recruitment process, please let us know, so we can provide you with the support you need.

Pre-Employment Checks n

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

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Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

A Place Where You Belong n

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

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📌 Administration Coordinator (Macquarie University Sports & Aquatic Center) (Sydney)
🏢 Macquarie University
📍 Sydney