Job Description

Full-time | Hybrid Working

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Looking for a role that offers flexibility, meaningful work and the opportunity to build your career in Life Insurance?

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Whether you're looking for a full-time opportunity or prefer to work 3-4 days per week, we'd love to hear from you. We're committed to finding the right person and are happy to offer versatile working arrangements that support work-life balance

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We also welcome candidates from a variety of backgrounds. If you've worked in Life Insurance (Retail or Group), Superannuation, or Workers' Compensation.

Role Summary: n

This role is responsible for supporting our Advisers and clients for our advice products ensuring their enquiries are resolved in a timely and appropriate manner whilst adhering to standards and compliance obligations.

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Some administration is involved as well as liaising with new business, underwriting, maintenance, claims, distribution, product and commissions to provide responses to Adviser enquiries.

Primary Responsibilities: n

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- First point of reference for calls into ClearView for advisers and clients.
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- Be a subject matter expert on Life products and procedures.
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- Plan and organise priorities to ensure all day to day operational activities are completed effectively and efficiently and proactively manage issues that potentially detract value.
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- Engage with all stake holders at ClearView to develop and maintain a client‑focused attitude in how we attract, build relationships and retain clients.
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- Work closely with the Operations team to ensure the delivery of accurate and timely outcomes.
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- Ensure all relevant legislation is complied with taking corrective action if gaps or weaknesses are detected.
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- Delivery of reports and feedback on Service Standards and adherence.
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- ClearView takes its Work, Health and Safety (WHS) obligations seriously. All employees must follow policies which are located on our intranet.
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Qualifications & Skills Required nn




- Proven experience in similar roles and demonstrated dedication to service excellence.
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- Life Insurance Experience.
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- RG146 qualified or willingness to undertake.
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Why Us? Our benefits: n

ClearView is an ASX-listed Australian life insurance business. For over a decade we've served our customers with a clear vision: to help Australians and their families achieve peace of mind about their future while being a positive force for our people, partners, customers and community.

Values: n

Integrity, Collaboration, Authenticity, Persistence

Some Of Our Benefits Include: n

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- Workplace flexibility - We have a hybrid working model, giving you to opportunity to work from home 2 days per week. This gives you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love.
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- Employee Referral Program - successfully refer a friend and receive $1,000
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- Extended Parental Leave - 16 weeks paid Parental leave cover on top of government leave for all genders
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- Additional Leave - More Time to Recharge - Receive 5 weeks of annual leave, with bonus leave days and additional paid leave over the festive period.
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- Volunteer Day - 2 days of paid leave to volunteer in the community per year
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- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
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- LinkedIn Learning - Over 6,000 Courses and accreditations available to all staff, 24/7 - helping you to grow and progress in your career
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- Reward & Recognition Program - Quarterly & Annual Awards celebrating employees and teams who are exceptional in living the ClearView values
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- Staff Discounts - 27.5% discount on ClearView's life insurance product, ClearChoice
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- Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams
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- Fitness First Bond Street - 25% discount for our Sydney staff
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📌 Service Centre Consultant (Sydney)
🏢 Clearview Group
📍 Sydney