Job Description

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11th September, 2026n

Forget everything you’ve learnt about traditional retail.
n If you’re looking for another Store Manager role, this probably isn’t for you.
n If you’re looking for a business that will challenge you, develop you, and open doors to Melbourne, New York and beyond - keep reading.

The Opportunity
n We’re partnering with one of Australia’s most successful privately owned luxury businesses, a brand with a cult following, international growth, and serious commercial momentum.

n This is not a traditional boutique.
n It is an appointment-only, architecturally designed experience space in Paddington where luxury, operations, client experience and commercial performance collide.
n Think art gallery meets high-performance business.

But here’s what makes it different:

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- You’re not running one business.
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- You’re effectively running three: experience, operations and commercial performance, all within one studio.
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- Client journeys can span up to 12 months from first appointment to final delivery.
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- Every detail matters. Every interaction counts.
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- This is retail reimagined.
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What You’ll Be Doingn
n You’ll own the end-to-end performance of the studio: people, experience, operations and commercial outcomes.n
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- Lead, coach and develop a high-performing team
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- Build a culture where people perform, grow and stay accountable
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- Own rostering, resources and studio performance
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- Drive KPIs, conversion,



budgets and commercial results
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- Forecast demand and identify growth opportunities
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- Manage a long-cycle, appointment-led client journey
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- Oversee operational execution and day-to-day excellence
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- Use data to continuously improve performance
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- Lead the studio experience from both a people and commercial perspective
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About Youn
n Forget titles. We care about capability.n
n We’re looking for a commercially solid, people-first leader who thrives in complexity, delivers under pressure, and is energised by doing things differently.n
n You may come from retail, luxury, galleries, hospitality, jewellery or any environment where experience, relationships and operations intersect at scale.n
n You’ll bring:n
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- 6+ years’ experience in retail or service-led environments
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- 3+ years in a leadership role
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- Strong commercial and operational capability
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- Exceptional communication skills
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- A track record of leading teams in fast-paced, high-expectation environments
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What You’ll Receiven

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- Above-market salary package
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- A genuinely unique business in Australian retail
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- Clear pathways beyond the boutique floor
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- Exposure to international growth, including New York
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- Mentorship from a highly experienced leadership team
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- A role designed for progression, not maintenance
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Some roles maintain careers.n
This one is designed to accelerate them.n

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📌 Retail Business Manager | Luxury Experience & Operations (Sydney)
🏢 Talent Solution Partners Pty
📍 Sydney