Job Description

About the Role n

We're looking for a L1 Data Centre Operations Engineers to join our 24/7 shift team at our data centre site. You'll be the hands and eyes on the floor — responding to tickets within SLA, carrying out remote hands work on servers and network equipment, running site rounds, and keeping accurate records of everything that happens on your shift.

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This is a hands-on, on-site role suited to someone already working in a data centre, server or network field support environment who wants to build real depth in critical infrastructure. You'll report directly to the Technical Project Manager.

Key Responsibilities n

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- Starting each shift on time with pre-shift checks, open-ticket review and a written handover — the site is never left unattended
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- Taking tickets from all channels, confirming priority, impact and authorisation, then responding within SLA and keeping status current
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- Server remote hands: rack and unrack, LED and log checks, power actions, BMC and console access, assisting with replaceable parts, and escorting vendors
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- L1 network tasks: port and link checks, console access, inspecting and replacing fibre, copper and AOC, verifying labels and capturing photos and serial numbers
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- Data centre rounds at least every 12 hours — racks, temperature and humidity, power, liquid-cooling alarms, cabling and access control
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- Structured cabling and labelling: small-scale copper, fibre, AOC/DOC and power cable installation, dressing, testing and label validation
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- Supporting asset receiving, scanning, racking, spare parts issue, stocktakes and RMA,



including verifying approvals before any asset leaves site
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- Maintaining incident timelines, photos, serial numbers and action records — no production configuration or high-risk work without approval
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About You n

We're looking for someone practical, reliable and safety-minded, who works accurately from documented procedures and communicates clearly under pressure.

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You will ideally have:

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- 2+ years in data centre, server or network field support (solid candidates with less experience may be assessed practically)
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- Working knowledge of servers, switches, rack power, BMC, console, optics and cabling, with the ability to work safely from an SOP
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- Basic Linux and Windows troubleshooting, with accurate capture of logs, screenshots, photos and site conditions
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- Ability to meet the physical, PPE, ESD and manual handling requirements of a data centre floor
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- Willingness to learn and develop within a growing business
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- Availability for nights, weekends and public holidays on a rotating roster
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- Excellent communication skills in English, with Mandarin language skills valued for building strong relationships with customers, partners and stakeholders across Australia and Asia
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If you're a hands-on, practical and organised engineer who takes ownership of your shift and enjoys solving problems on the floor, we'd love to hear from you.

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📌 Data Centre Technician - 24/7 Shift (Sydney)
🏢 EZSVS (AUS
📍 Sydney