Job Description

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Service & Warranty Supervisor

Join Victoria's Largest Residential Builder n

At Mirrastone, we are proud to be Victoria's largest residential home builder, delivering thousands of homes each year across some of the state's most recognised brands.

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Our vision is deliberately simple:

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"To be the home builder most known for changing consumer views on home building in Victoria."

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Our group includes industry-leading brands such as Sherridon Homes, Royston Homes, Soho Living, Marque Property Group and others, delivering homes and communities across metropolitan and regional Victoria.

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Due to continued growth, we are seeking an experienced Service & Warranty Supervisor to join our team, servicing Melbourne's Northern and Western suburbs.

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This is an excellent opportunity for someone with a strong residential construction background who enjoys problem-solving, building relationships and delivering exceptional customer experiences.

The Role n

As a Service & Warranty Supervisor, you will be responsible for managing post-construction service and warranty matters, ensuring our customers continue to receive a high standard of support long after they have received the keys to their new home.

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Key responsibilities include:

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Conducting new home service and warranty inspections

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Identifying, assessing and resolving building defects and maintenance issues

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Preparing detailed inspection reports and service requests

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Coordinating trades, suppliers and contractors to complete rectification works

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Providing technical advice and guidance to customers throughout the warranty process

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Building strong relationships with homeowners and delivering exceptional customer service

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Working closely with Service & Warranty Administrators, Technicians and internal stakeholders

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Managing warranty outcomes in line with company standards, VBA requirements and industry best practice

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Ensuring service requests are resolved efficiently and within agreed timeframes

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Maintaining accurate records and documentation throughout the warranty process

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About You n

To be successful in this role, you will bring:

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Previous experience within a Service & Warranty, Maintenance or Construction role in the residential building industry

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Solid understanding of residential construction methods and defect diagnosis

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Sound knowledge of VBA requirements, building regulations and industry standards

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Excellent communication and conflict-resolution skills

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Ability to manage customer expectations and navigate challenging situations professionally

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Strong organisational skills and attention to detail

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Ability to work autonomously while contributing positively to a team environment

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Current Australian Driver's Licence

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The following would be highly regarded:

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Certificate IV in Building and Construction

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Trade qualification within the construction industry

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Experience working within a volume home building environment

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Why Join Mirrastone? n

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Competitive salary package

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Fully maintained company vehicle

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Mobile phone, fuel card and E-Tag provided

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Ongoing training, support and professional development

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Strong leadership and a collaborative team workplace

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Weekly team catch-ups and ongoing support from experienced colleagues

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Long-term career opportunities within Victoria's largest residential builder

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Industry-leading systems and processes

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Outstanding company culture and employee events

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Opportunity to work for a business with a strong pipeline and continued growth

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If you have a strong construction background, enjoy solving problems and take pride in delivering exceptional customer outcomes, we'd love to hear from you.

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Apply today with your resume!

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Please note: Applicants must have unrestricted Australian working rights and be available to attend an in-person interview.

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To our agency partners, thank you for your interest. We are managing this recruitment process directly.

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📌 Service and Warranty Supervisor (Melbourne)
🏢 Mirrastone
📍 Melbourne