Job Description

Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH

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Duration: 6-Month Contract ( October 2026 - April 2027)

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- Pay Rate: $40.00/hr + Super
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- Location: Melbourne CBD
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- Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
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- Duration: 6-Month Contract ( October 2026 - April 2027)
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About the Opportunity n

We are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team.

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If you bring solid general insurance experience and excel in a quick-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.

What You'll Be Doing n

You will manage member interactions across multiple channels:

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- Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and new policy setups.
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- Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.
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- New Business & Sales (10%): Handle inbound enquiries from prospective members looking for new coverage.
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- Outbound Support (10%): Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
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Hours & Location nn
- Operating Hours: Rotating shifts between 8:00 AM - 8:00 PM , Monday to Friday.
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- Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
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- Hybrid Split: 3 days in the Collins Street office, 2 days working from home.
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Key Requirements nn
- Insurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential .
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- Communication: Clear, articulate verbal phone skills and concise written communication.
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- Tech Proficiency: Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.
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- Availability: Able to start on 26 October 2026 and work a rotating 8am-8pm roster.
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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Customer Service Specialist - Insurance (Melbourne)
🏢 Randstad
📍 Melbourne