Job Description

Note: Applications close Tuesday, October 13th . This role is strictly open to Brisbane-based candidates only. Position Title: Desktop Support Officer

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Contracted till January 29th 2027 (possible extension)

About the Organisation & Team n

Digital and Technology Solutions (DTS) provides efficient, reliable, and secure ICT solutions to support core government operations and agency partners.

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The Service Delivery Management team is a client-focused, integral business partner enabling secure, scalable, and modern core ICT services. As the face of DTS, the team facilitates technology services through customer engagement, support, and education.

Role Purpose n

Working within a team of ICT technical specialists, the Desktop Support Officer supports enterprise services and solutions hosted and deployed primarily in Microsoft Windows and M365 computing environments. This role ensures effective end-user support, workplace maintenance, and successful hardware/software deployments across Queensland.

Key Responsibilities & Accountabilities Technical Maintenance & Support n

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Install, maintain, and support enterprise ICT environments using relevant platforms and tools.

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Provide hardware and software administration for desktop systems, mobile devices, and video conferencing rooms.

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Support end-user platforms including Microsoft Configuration Manager (MECM), Microsoft Intune, and ServiceNow.

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Administer desktop security software, including Antivirus controls and Application Allowlisting/Whitelisting.

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Maintain standard network operations, working with TCP/IP, LAN, and WAN configurations.

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Operations & Problem Solving nn
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Conduct systematic analytical and problem-solving activities within an ITIL-based service management framework.

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Participate in statewide ICT hardware and software rollouts and deployments.

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Consultation & Collaboration nn
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Consult, negotiate, and provide expert ICT advice to staff across all levels regarding DTS facilities and operations.

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Collaborate effectively within the Technology Services Group, understanding team roles to deliver cohesive support services.

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Promote a high-quality customer service culture aligned with quality documentation and continuous improvement.

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Key Selection Criteria & Eligibility Technical Expertise nn
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Strong technical knowledge of Microsoft 365, Windows OS, desktop and mobile hardware, and video conferencing equipment.

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Solid understanding of enterprise end-user management tools (Intune, MECM) and ITSM platforms (ServiceNow).

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Practical understanding of networking fundamentals (TCP/IP, LAN, WAN).

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Desktop Support Officer (Brisbane)
🏢 Randstad
📍 Brisbane