Summary:

We are seeking a Head of Participant Services to lead our team in delivering exceptional support and services to our participants. This role involves strategic oversight, team management, and ensuring high-quality service delivery. Ideal for a leader passionate about enhancing participant experiences and driving service excellence.

Responsibilities:

- Develop and implement strategies to enhance participant services and satisfaction.
- Lead and manage the Participant Services team, providing guidance and support.
- Monitor and evaluate service delivery to ensure compliance with organisational standards.
- Collaborate with other departments to improve service offerings and participant engagement.
- Analyse participant feedback and data to identify areas for improvement.
- Prepare and present reports on service performance to senior management.




- Foster a culture of continuous improvement and innovation within the team.

Qualifications:

- Bachelor’s degree in a relevant field such as Business Administration, Social Sciences, or a related discipline.
- Proven experience in a leadership role within participant services or customer service.
- Solid understanding of service delivery principles and participant engagement strategies.
- Excellent communication and interpersonal skills, with the ability to build relationships.
- Demonstrated ability to analyse data and make informed decisions.
- Proficiency in using customer relationship management (CRM) systems and other relevant software.

📌 Head of Participant Services (Melbourne)
🏢 Im With You
📍 Melbourne