Job Description

n Our 3PL client is one of the largest market-leading international logistics providers. They have a passion for finding ways and sustainable solutions for their customers all around the world - by rail, truck, ship, plane or in the warehouse. n
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n A family business of 153 years after its foundation and is represented by a worldwide network of 489 offices across 173 counties with more than 19,500 people. n
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n We are seeking a dedicated, energetic and experienced Customer Service Operator within the freight industry to join their team on a full-time basis located in their Bankstown office. n
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n Duties & Responsibilities:n
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Your job duties & responsibility include but are not limited to the following:n
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- Maintaining portfolio of clients as assigned

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- Maintain client work instructions and request changes with client implementation for SOP amendments.

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- Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.

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- Manage order status reports / in transit reports for clients

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- Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.

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- Monitoring network import shipments between overseas origins and destinations.

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- Communicate between clientele and networks

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- Taking appropriate corrective action to prevent recurrence of non-conformances

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- Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.

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- Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues

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- Communicate with clients and staff in a friendly and qualified manner.

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- Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager

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n If you possess the above skills, then dont delay and APPLY NOW!! n

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Requirementsn

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n To be successful you will need:n
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- Experience in Customer Service within a similar organization

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- 2+ years experience in International Freight Forwarding

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- General freight forwarding training

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- Phone etiquette training
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- Excellent communication skills, both written and verbal

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- Own reliable transport
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Benefitsn

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n What you will get in return: n
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Not only will you be joining an amazing and supportive business that provides the best freight & logistics services worldwide, you will get in returnn
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- A competitive salary package - negotiable

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- Annual company bonuses when targets are met

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- Flexibility for hybrid arrangement after 6 month probation

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- Free on-site parking available

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- Fairly new building
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n If you are excited by this fantastic opportunity and have what it takes to excel within the business, then submit your updated CV NOW!! n
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📌 Customer Service Operator (Sydney)
🏢 Essential Recruitmentnsult
📍 Sydney