Job Description

About Us n

At Flowers Across Melbourne we make moments bloom. From our Preston (3072) workspace, we create and deliver fresh, beautiful flowers that make people smile every day.

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We’re just one branch of Flowers Across™, with thriving teams in Melbourne, Sydney, and Brisbane, delivering thousands of heartfelt floral gifts each week. With our own tech team, strong online presence, and passionate people, we’re growing fast – and we’re looking for 2x permanent part-time Customer Experience Superstars & Weekend Points of Call to join our team.

About the Role n

As part of our Customer Experience (CX) team, you’ll be responsible not only for delivering a memorable and delightful customer experience, but also for improving team processes and outcomes. This is a permanent role based on-site in Melbourne, supporting customers across all Flowers Across locations.

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In addition to your regular CX responsibilities, you’ll act as the Point of Call on your weekly weekend shift, supporting the team with day-to-day operational needs and acting as a key point of contact when issues arise.

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Looking to commence ASAP.

Hours: n

We are looking for 2 permanent part-time team members to join our team, with differing regular weekly schedules. Please make sure to outline your preference between the 2 schedule options in your application.

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Option A: 15 hours/week

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Friday 7am-3pm

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Saturday 7am-3pm

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Option B: 12.5 hours/week

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Sunday 9am-2pm

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Monday 9am-5pm

Pay: $30.48/hour + Super** n

**Pay rates are above award rate and are commensurate with experience. Weekend penalties are applied on top of the listed rate.

What you’ll do: n

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- Respond to customer enquiries (phone, email, live chat,



occasional in-person) with empathy and professionalism, alongside team members in Sydney, Melbourne, and Brisbane
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- Maintain a high standard of communication across the team, both with customers and internally across sites
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- Plan courier delivery runs efficiently and cost-effectively
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- Resolve customer enquiries and complaints with a focus on achieving positive outcomes for both the customer and the business
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- Monitor and meet internal customer experience KPIs
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- Contribute to national CX improvements and help shape best practice across FA™ sites
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- Provide general administration support and assist with other duties as directed
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Point-of-Call responsibilities n

On your regular weekend shift, you’ll also act as the team’s main point of call for day-to-day operational needs, with support from senior leadership when needed. This includes:

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- Supporting and helping direct the team across key processes and duties throughout the day
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- Being the contact for any last-minute scheduling changes as needed
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- Acting as a go-to reference point for team members when issues or scenarios arise
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About You What you’ll bring: n

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- Strong teamwork skills and a proactive, can-do attitude with a willingness to jump in and help wherever needed
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- High attention to detail,



especially in written and verbal communication
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- Natural empathy and a strong focus on connecting with customers to create positive and lasting relationships
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- Sound organisation skills, with the ability to prioritise and adapt quickly in a fast-paced environment
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- A critical thinking mindset, with strong problem-solving skills and a focus on continuous improvement
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- Confidence working independently and making sound decisions, or a genuine eagerness to develop your autonomous decision-making and leadership skills
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Great to have:

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- Experience in sales, administration, or customer-facing roles
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- Familiarity with Google Docs/Sheets and tools like Trello
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- Experience in logistics, particularly relating to working with multiple couriers and delivery runs
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- Familiarity with Macs/Apple software
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- Knowledge of flowers and the floral industry
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Why you’ll love working with us nn
- Established, growing brand with creative, supportive teams in Melbourne, Sydney & Brisbane
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- Supportive, cooperative culture with opportunities to learn and grow
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- Innovative, tech-forward environment (yes, we even have our own dev team!)
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- Give back through our GIVR charity program and be a part of helping local causes (
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- No uniforms, just great vibes (and sometimes cake )
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How To Apply n

Please apply via Seek.

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To be considered for this role, please include your current CV and a cover outlining why you are suited to this role and what interests you about joining the Flowers Across team.

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Applications that do not include both a CV and cover letter may not be considered.

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No recruitment agencies please.

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📌 Customer Experience & Weekend Point of Call (Preston)
🏢 Flowers Across Australia Pty
📍 Preston