Job Description

Call Qualifier — 2 Month Max Term Contract with options for permanent role (Sydney CBD, Hybrid) n

We're looking for a Call Qualifier to join Cluey Learning for a two-month contract. You'll be the first voice our families hear - speaking with parents who've enquired about tutoring for their child, understanding what's going on academically and what they're hoping to change, then either transferring them straight through to a specialist or booking a consultation for our closing team.

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Parents come to us for all sorts of reasons: a maths result that's slipped, HSC pressure, a child that's lost confidence, or a selective or scholarship exam on the horizon. This role suits someone who listens well, asks valuable questions, and can hold a warm, unhurried conversation while still moving it forward.

What you'll do n

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- Call and qualify inbound and warm leads from parents enquiring about tutoring
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- Run discovery conversations i.e. year level, subjects, current results, what's been tried, what success looks like for them, drivers for the enquiry etc
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- Read the moment and choose the right next step: a live transfer to an agent, or a booked appointment
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- Handle common objections (price, timing, "we'll think about it," past experiences with tutors) with empathy and confidence
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- Hand over cleanly i.e. clear notes on the child's needs so the next conversation picks up where yours left off
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- Keep the CRM accurate and up to date: every call logged, every status current
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- Hit weekly call, transfer and conversion targets
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What you'll bring nn
- Proven experience in lead generation, lead qualification, appointment setting or phone-based sales
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- Excellent verbal and written communication skills
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- Strong objection handling and negotiation ability
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- Confidence running discovery that uncovers real motivators, not just surface answers
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- Genuine ability to build rapport with parents - many are stressed, unsure, or comparing options
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- Solid CRM skills - you're organised, accurate, and don't let leads slip
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- Sydney CBD-based – 2 days WFH; 3 days in office
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- Full working rights in Australia
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- A current Working with Children Check (or willingness to obtain one)
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- Familiarity with the NSW school system or the education/tutoring sector is a bonus, not a must
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The details nn
- 2-month max term contract, starting 24th August
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- $55,000 pro rata + commission + super
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- Hybrid: Mon–Tue from home, Wed–Fri in our Sydney CBD office
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📌 Call Qualifier (Sydney)
🏢 Cluey Learning
📍 Sydney