Job Description

Be the person who notices when someone needs support before a situation escalates.
n As a Healthcare Ambassador in our new Adult Mental Health facility, you’ll spend your time engaging with consumers and visitors, building trust and helping create a safer environment for people who may be distressed or vulnerable. You’ll use conversation, empathy, de-escalation and diversion to help someone through a difficult moment, working alongside clinical staff to support positive behaviour and recovery.
n You’ll be part of a growing team where being approachable, observant and calm can make a real difference to someone’s experience of care. With full-time and part-time hours available, you can also find an arrangement that fits your work and life.

About us: n

Our service is entering an exciting new phase with the opening of anewAdult Inpatient Mental Health Serviceat Rockhampton Hospital. Thisstate-of-the-art32-bed facilitywill expandinpatient care and includehigh and low dependency units, therapy spaces, administrative support spaces, indoor garden areas and safety and layout features for the wellbeing of consumers and staff.

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Working closely with inpatient, community and primary health partners,our multidisciplinary team takesan integrated approach to supportingtherecovery and wellbeingof mental health consumers.We are committed to delivering accessible, high-quality, recovery-focused care that makes a meaningful and lasting impact.

About the role: n

This is a non-traditional security role focused on proactive engagement, communication and preventing situations from escalating.

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You’ll:

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- Proactively engage with patients and visitors to promote a safe, positive and supportive healthcare experience.
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- Use trauma-informed communication, verbal de-escalation and diversional strategies to prevent or reduce behaviours of concern.
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- Monitor patient behaviour and clinical areas,



identify potential concerns early and respond appropriately.
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- Work with clinical and multidisciplinary teams to support positive behaviour strategies, recovery-focused care and individual patient needs.
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- Provide practical support including activities, resources and way-finding, while using sound judgement, reporting incidents and escalating concerns when required.
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About you: nn
- Solid people and relationship-building skills, with a person-centred approach to supporting others; Experience in healthcare security or customer service will be well regarded
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- The ability to communicate clearly, work effectively in a team and make sound decisions in challenging situations.
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- Basic negotiation and de-escalation skills, with the ability to respond to difficult situations with empathy and respect.
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- An understanding of different cultures, support options and available resources, with a commitment to equity, diversity, respect and inclusion.
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- The ability to apply relevant skills, knowledge, standards and procedures gained through training, experience or vocational development.
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What we offer: n

Total remuneration value of up to $85,592 p.a. is comprised of:

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- An hourly rate between $36.09 - $37.83 p.h.
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- 12.75% employer superannuation contribution
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- 17.5% leave loading
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Additional Benefits: nn
- Ongoing Professional Development and Education Opportunities
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- Adaptable Work-Life Balance and Variety
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- Generous Salary Sacrificing Options
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- Paid Parental Leave
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- Employee Assistance Program (EAP)
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- Discounted Private Health Insurance
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- Fitness Passport
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Vaccine Preventable Diseases (VPD) requirements: n

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Wednesday, 21 October 2026 n

#Rockhampton #Inpatient Mental Health

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📌 Healthcare Ambassador (Inpatient Mental Health) (Rockhampton)
🏢 Queensland Health
📍 Rockhampton