Job Description

Junior Medical Receptionist | Specialist Fertility Practice About the Role n

We are seeking a friendly, organised, and compassionate Junior Medical Receptionist to join our Specialist Fertility Practice.

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This is an excellent opportunity for someone with previous experience in an administration, reception, or customer service role who is looking to build a career in healthcare. No previous medical reception experience is required, as full training will be provided.

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As one of the first points of contact for our patients, you will play an important role in creating a welcoming and supportive environment for individuals and couples throughout their fertility journey. You will also provide administrative and personal assistant support to our Fertility Specialist and clinical team.

Key Responsibilities n

Welcoming patients and visitors in a warm, professional, and caring manner

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Answering incoming telephone calls and responding to enquiries

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Scheduling and managing patient appointments and follow-up bookings

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Providing administrative support to the Fertility Specialist and Practice Manager

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Maintaining accurate patient records and updating information within practice systems

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Managing correspondence, referrals, reports, and other documentation

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Assisting with general reception duties and day-to-day office administration

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Learning and using practice management software (XESTRO) and office systems

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Liaising with patients, healthcare providers, and external organisations as required

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Supporting the smooth operation of the practice through a variety of administrative tasks

About You n

Previous experience in an administration, reception, retail, hospitality, customer service,



or similar role

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A friendly, skilled, and approachable manner

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Excellent customer service skills and a genuine desire to help people

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Confidence communicating both in person and over the phone

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Strong written and verbal communication skills

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Good organisational skills and the ability to manage multiple tasks

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Reliable, punctual, and eager to learn

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Comfortable using computers and learning current systems

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High attention to detail and accuracy

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Ability to maintain confidentiality and professionalism

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Able to work collaboratively within a small team

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No previous medical reception experience is required. Full training will be provided for the successful candidate.

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Confident using computers and technology, with experience in Microsoft 365 programs viewed favourably.

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Full-time, Monday to Friday position

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Full training and ongoing support provided

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No prior medical reception experience required

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Opportunity to start and grow a career in specialist healthcare

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Friendly and supportive team environment

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Career progression as your skills and experience develop

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Meaningful work supporting patients through an important stage of their lives

Employer Questions n

Your application will include the following questions:

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Which of the following statements best describes your right to work in Australia?

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How much notice are you required to give your current employer?

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How many years of experience do you have in a customer service, administration, or reception role?

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What interests you about working in a specialist fertility practice?

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Please describe a time when you provided excellent customer service to a client or customer.

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📌 Junior Medical Receptionist (Brisbane)
🏢 Dr Simone Campbell
📍 Brisbane