Job Description

Norris & Hyde IT is a leading privately owned Information & Technology company, providing a diverse range of IT support and sales to commercial and private customers throughout the Mid-West. Based in Geraldton, we pride ourselves on delivering reliable service and building robust client relationships.

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We are currently seeking a highly organised, motivated, and enthusiastic individual to join our team as a Front Office Administrator .

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This is an excellent opportunity for someone looking to build a career in administration, with a traineeship available for the right candidate.

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- Full Time
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- Salary is negotiable and will be determined based on experience
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About the Role n

As the first point of contact for our business, you will play a key role in ensuring the smooth day-to-day operation of our front office. Your responsibilities will include, but are not limited to:

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- Providing a professional and friendly first point of contact for all company services
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- Managing front desk operations while maintaining a well-presented reception area
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- Processing payments accurately, including cash, cheque, and EFTPOS transactions
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- Answering and directing incoming phone calls and emails
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- Scheduling jobs and appointments
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- Sorting, registering, and distributing incoming and outgoing mail
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- Coordinating courier pickups and deliveries
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- Assisting with customer enquiries in a timely and professional manner
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- Performing general data entry, filing, and record keeping
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- Providing administrative support and general office duties
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- Liaising with internal staff to support daily operations
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- Managing stock, including monitoring and maintaining inventory levels, ordering supplies, receiving and recording deliveries, organising storage areas, and assisting with stock take and inventory control
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Previous experience within the IT industry or a similar technical environment

About You n

To be successful in this role, you will demonstrate:

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- A warm, friendly, and professional manner with excellent communication skills
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- Strong attention to detail and effective time management abilities
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- A positive attitude with a willingness to learn and follow instructions
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- A confident and professional phone manner
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- The ability to work both independently and as part of a team
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- The ability to perform in a fast-paced environment
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- High levels of motivation, honesty, and conscientiousness
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- Strong organisational skills with the ability to multi-task
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Only shortlisted applicants will be contacted for an interview.

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📌 Front Office Administrator (City of Greater Geraldton)
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📍 City of Greater Geraldton