Emergency Relief Officer

Community Services #1 is seeking an Emergency Relief Officer to enable and enhance the lives of people in our community.

The Emergency Relief Officer plays a key role within the Community Services sector, providing person‑centred financial and material assistance to individuals and families experiencing hardship. Working collaboratively with stakeholders, to support organisational goals of improved wellbeing and reduced hardship outcomes for the community.

About the role:

- Provide crisis intake, assessment, and immediate financial/material assistance to individuals and families in need.
- Coordinate care plans, deliver financial wellbeing support, and connect clients with appropriate services, advocacy, and referrals.
- Build and maintain community partnerships while supporting food pantry operations, client engagement, volunteer coordination, and food availability.

For a copy of the position description, please visit our website: communityservices1.org/careers/

About you:

- Minimum Certificate IV in Community Services, Disability Support, Health Services or related human services field, or equivalent relevant experience.
- Demonstrated experience delivering telephone and face-to-face assessment, referral, and support services to individuals, families, and communities with diverse cultural, emotional, and social needs.
- Understanding of risk assessment, duty of care, and safeguarding principles within community and health service environments.

What we offer





This is a full-time, ongoing role working 76 hours per fortnight. Remuneration is aligned with the SCHADS Award Level 4, plus superannuation and salary packaging perks.

You will also have access to paid shutdown leave, an Employee Assistance Program, professional development opportunities, free flu vaccinations, free parking and a supportive workplace culture committed to continuous improvement and community impact.

Requirements

The successful applicant must hold a current driver’s licence and be able to obtain and maintain all required pre-employment checks, including a First Aid Certificate, National Police Check and Working with Vulnerable People registration. The role requires completion of mandatory organisational trainings.

About us:

Community Services #1 is a not-for-profit supporting people and families across the ACT and surrounding NSW. We deliver practical, person-centred services that strengthen community wellbeing and belonging.

Diversity & Inclusion:

We welcome applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. Workplace adjustments are available.

How to apply:

Please submit your CV and a short cover letter outlining your experience and how your skills align with the requirements of the role.

Need more info?

Contact People & Culture on 6126 4717 or email [email protected]

📌 Emergency Relief Officer (Canberra)
🏢 CommunityServices1
📍 Canberra