Job Description

As the first point of contact for our import and export customers, you’ll play a key role in ensuring bookings, documentation and cargo movements are managed accurately, efficiently and professionally.

Alongside managing day-to-day operational requirements, you’ll build strong relationships with customers, internal teams and external stakeholders while helping us continuously improve the customer experience.

Here is some of what you will do:

- Develop and maintain team-oriented relationships with internal and external stakeholders.
- Send booking confirmations to customers within agreed timeframes.
- Prepare bookings, container releases and cargo receival documentation for customers and shippers.
- Create slot cover bookings on connecting vessels for all transhipment cargo.
- Prepare and submit booking reports to third-party vessel operators.




- Attach shipper SLI to e-docs and update bookings accordingly.
- Auto-rate bookings before handing them to the Documentation team and identify any rate discrepancies for Sales.
- Manage cargo readiness, including DG and BBK OOG approvals, empty container uplift and ensuring cargo is in port for loading.
- Arrange late receivals where required.
- Send preliminary and final PRA load lists to vessel planners.
- Reconcile load lists against PRA once vessels have sailed and update the ERP system to provide a finalised load list to the Documentation team.
- Obtain prior shipment approval in accordance with SOPs for all hazardous cargo.
- Respond to customer enquiries promptly and professionally.
- Support other operational duties and projects as required.

📌 Customer Experience Coordinator - 6 month fixed term contract (Sydney)
🏢 Neptune Pacific
📍 Sydney