As a Dispute Resolution Specialist, you'll be at the forefront of complaint resolution, helping consumers and financial firms work towards fair outcomes. You'll:
- Review and assess complaints.
- Speak directly with consumers and financial firms to understand concerns and gather information.
- Facilitate discussions and negotiations to support early resolution.
- Manage key early case activities, including initial contact, information exchange and negotiation.
- Apply AFCA's complaint resolution framework to progress complaints efficiently and fairly.
- Work across a diverse range of matters spanning banking, insurance and superannuation.