Job Description

Be the smile that starts a outstanding stay.

As a Guest Service Agent, you’ll be at the heart of the guest experience. From a smooth check-in to a thoughtful recommendation, you’ll turn everyday interactions into moments that matter.

In this role, you will:

- Welcome guests with genuine warmth, delivering friendly, efficient check-ins and check-outs.

- Bring the Heartist spirit to life by noticing the little things, anticipating needs and adding a personal touch.

- Share your local knowledge, helping guests discover Perth’s dining, attractions and hidden gems.

- Handle guest enquiries and concerns with empathy, initiative and a focus on finding solutions.

- Introduce guests to ALL – Accor Live Limitless, explaining the benefits and supporting membership enrolments.

- Maintain accurate reservations and guest records, process payments and complete daily Front Office tasks.

- Work closely with Housekeeping, Food & Beverage and other departments to create a seamless stay.

📌 Guest Service Agent (Perth)
🏢 Novotel
📍 Perth