Client Services Officer / Receptionist

Fast-Paced, Varied Role – No Two Days the Same!
Part-Time Preferred | Mackay Clinic

Are you an organised, tech-savvy multitasker who thrives in a fast-paced environment where no two days are ever quite the same? We're looking for an energetic and adaptable Client Services Officer/Receptionist to join in out Mackay clinic.

This role is the sole administration position at the clinic, supported by a wider team located across Queensland including Townsville and Brisbane.

You’ll be the welcoming face and central hub of the clinic – handling everything from patient bookings to troubleshooting hearing aids, all while juggling multiple systems and tasks throughout the day. If you enjoy variety, working independently, and being part of a supportive team – this is the role for you!

What You'll Be Doing:

- Managing the front desk: greeting patients, handling appointments, and managing clinic emails

- Taking inbound and outbound calls with professionalism and care

- Using multiple computer systems and platforms throughout the day – often simultaneously

- Processing payments, Medicare claims, bookings and actions following patient appointment





- Troubleshooting and providing basic repairs and support for hearing devices (full training provided)

- Supporting clinic operations with general administrative duties and coordination

What We're Looking For:

- Robust multitasking skills – you’ll be jumping between systems, tasks, and patients all day

- Excellent communication and customer service skills

- A fast learner with strong computer skills (Word, Excel, Outlook) and learning our patient database

- High attention to detail and ability to work independently

- A positive, flexible attitude and a willingness to pitch in wherever needed

The Details:

- Working days: must be available Monday, Tuesday and Wednesday 8am - 4pm.

- Clinic-based role – no work-from-home option

- Supportive and tight-knit team culture, with training provided in all aspects of the role

Why You'll Love It Here:

- You'll never be bored – the days fly by!

- Friendly, down-to-earth small team environment

- A chance to make a genuine difference in patients’ lives

- Work with a family-owned allied health provider that values care and quality

? Ready to Apply?
Submit your resume and a cover letter via SEEK, telling us why you’re the perfect fit for this role.

📌 Client Services Officer / Receptionist - Medical Reception (Mackay)
🏢 Clarity Hearing and Balance
📍 Mackay