IMPACT Community Services Limited (IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Protected Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset, so to support you, we offer a wide range of advantages including:

- A fortnightly Rostered Day Off (RDO) and enjoy a long weekend

- Salary packaging up to $18,500 per year to increase your take home pay

- Birthday bonus day off

- Paid 2 hours per month to donate to a worthy cause of your choice

- Opportunities for advancement with our 'grow your own' approach

- Leadership programs with the Institute of Managers and Leaders

- Leaders Lab, development support for employees aspiring to leadership roles

- Workplace Chaplaincy for face to face, confidential support + external employee assistance program

- Corporate Gym Membership offer

- Reimbursement for Working with Children clearance (after completed probation)

About the Opportunity

We are seeking a Case Manager for our Intensive Family Support program in Hervey Bay. This is a full time, fixed term role until 30 June 2027 with the possibility of extension. This role is to support vulnerable and at-risk families to build their capacity to safely care for and nurture their children.

Key Responsibilities

- Work directly with families experiencing domestic and family violence, trauma and child protection concerns.

- Support families to create positive, sustainable change and improve safety and wellbeing outcomes for children.

- Conduct comprehensive assessments, case planning and goal setting with vulnerable families.





- Undertake home visits and provide practical, strengths-based support in the community.

- Collaborate with specialist DFV practitioners, Child Safety and other community agencies.

- Manage your own caseload while working within a supportive and experienced multidisciplinary team.

- Apply trauma-informed, culturally safe and family-centred practice approaches.

About you

- Degree qualification in Human Services or a related discipline.

- Experience supporting vulnerable children, young people and families, or a strong understanding of the challenges they face which includes family violence, child protection concerns

- Excellent interpersonal and communication skills, with the ability to build rapport, advocate, negotiate and manage conflict effectively.

- Strong case management, assessment and report-writing skills, including the ability to develop evidence-based recommendations.

- Ability to manage competing priorities, and timeframes.

- David Mandell’s Protected and Together methodology & current knowledge of Domestic Violence legislation.

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

How to apply

Submit your application today and provide your:

- Cover letter showing us why you are a great match for this role

- Current resume

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all. IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.

📌 Case Manager (Hervey Bay)
🏢 Impact Community Services
📍 Hervey Bay