We are Goodwin, a multi-award-winning, industry-leading seniors' services and accommodation provider in the ACT and NSW. For over 70 years, our community-owned, not-for-profit organisation has provided the Canberra and regional community with vibrant and luxurious retirement living villages, reliable and innovative home care, and the very best in residential aged care facilities.

Enjoy more than just a great career

At Goodwin, you’ll be part of a respected, values-driven organisation with generous employee benefits. Increase your take-home pay with up to $15,900 tax-free salary packaging plus an additional $2,650 for meal entertainment. You can also access novated leasing, relocation assistance, discounted health insurance, gym memberships, airline lounge memberships, free flu vaccinations, professional development opportunities and more.

About the chance

Goodwin is seeking a People and Culture Systems Specialist who combines HR systems expertise, strong analytical skills and a practical understanding of employment conditions.

You will help us get more from our systems, improve the accuracy and accessibility of workforce information, and simplify everyday processes for employees, managers and the People and Culture team.

About the role

Reporting to the Executive Manager Development, People and Culture, you will administer and improve Goodwin’s People and Culture systems, including ELMO. You will maintain accurate workforce data, develop meaningful reports and dashboards, and improve workflows through system enhancements and automation.

You will partner with People and Culture, ICT, Payroll and system providers to resolve issues,



support workforce compliance and translate agreed business requirements into practical system improvements.

What you’ll do

- Manage our HR systems: Maintain system configurations, user access, workflows and templates, and coordinate testing and implementation of approved enhancements.
- Deliver workforce insights: Analyse headcount, FTE, turnover, vacancies, leave and compliance data, producing clear reports and dashboards that support decision-making.
- Improve processes: Identify opportunities to reduce manual work, duplication and errors through better workflows, automation and appropriate AI functionality.
- Support compliance: Audit employee records, monitor required clearances, work rights and professional registrations, and provide timely alerts and exception reports.
- Support system integrations: Work with internal teams and providers to document requirements, test changes and resolve data discrepancies.
- Support employment processes: Monitor probation reviews, performance appraisals and employment changes, and help translate confirmed enterprise agreement and award requirements into system settings.
- Build user confidence: Provide practical training, troubleshoot issues and maintain clear procedures and user guides.




- Administer related systems: Support employee surveys, uniform ordering and staff recognition processes, alongside agreed People and Culture administration.

What you’ll bring

- Relevant qualifications in Human Resources, Business, Information Technology or Data Analytics, or equivalent applied experience.
- At least two years of relevant systems administration and data analytics experience, and at least two years in Human Resources or Payroll. This experience may overlap.
- Experience administering HRIS or comparable business systems, maintaining data quality and implementing process improvements.
- Advanced Excel skills and the ability to turn workforce data into accurate reports and clear, practical insights.
- An understanding of enterprise agreements, modern awards and classification requirements.
- Strong problem-solving, organisational and communication skills.
- Sound judgement, attention to detail and discretion when handling confidential employee information.
- Experience with ELMO, Power BI and Qualtrics, system implementation projects, or workforce compliance in aged care or another regulated environment will be highly regarded.

Apply now and join a team dedicated to making a difference in the lives of older people.

If you have any questions, please contact our Recruitment Team on ••••@goodwin.org.au

Goodwin encourages applications from Aboriginal and Torres Strait Islander peoples. We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates from all cultural backgrounds to apply.

📌 People and Culture System Specialist (Canberra)
🏢 Goodwin Aged Care Services
📍 Canberra