IT Support Engineer | Brisbane | 4 Days onsite | Permanent

About The Role

Talenza are partnering with a well-known organisation to hire a IT Support Engineer to deliver high-quality technical support across applications and platforms, acting as the escalation point for issues requiring deeper investigation and root-cause analysis.

You'll work closely with internal teams and vendors to troubleshoot complex problems, improve system performance, and build automation/integration solutions that reduce repetition and lift service quality. This role suits someone who enjoys solving complex problems, streamlining workflows, and delivering outstanding support.

Skills (Requirements)

- 3-5+ years in a Suppourt role (systems / applications / support escalation)
- Exposure to Google Cloud Platform (GCP) environments, including basic administration, troubleshooting or support activities
- Strong customer service and stakeholder communication skills (written + verbal)
- Strong understanding of Windows, Mac and mobile operating systems
- Scripting capability (PowerShell, AppleScript and/or other languages)
- Experience using AI tools to improve productivity and streamline workflows
- Experience diagnosing complex software/hardware issues and driving root-cause resolution




- Familiarity with patching technologies and vulnerability/patch management principles
- Comfortable gathering requirements, documenting solutions, and maintaining KB/technical documentation

Role Responsibilities

- Provide escalation support for complex technical issues across applications and platforms
- Diagnose and resolve hardware/software issues, identify recurring problems and recommend preventative improvements
- Gather and document business requirements and support implementation/configuration of recent applications
- Create and maintain technical documentation and knowledge base resources
- Build, test and maintain integration and automation solutions to streamline business processes and IT operations
- Support device management and app deployment via Workspace ONE
- Lead vulnerability management and patch management activities (including policy creation/testing/rollout)
- Support email/data migrations and offboarding/onboarding activities where required
- Administer and become an SME for key business systems (e.g., service management, automation and patching platforms)
- Implement and support virtual desktop environments (AWS) to balance accessibility and security

IT Support Engineer | Brisbane | 4 Days onsite | Permanent

📌 IT Support Engineer (Brisbane)
🏢 Talenza
📍 Brisbane