Only candidates in Australia can apply with PR or Citizenship

Location: Sydney

Employment Type: Permanent

Role Overview We are looking for an experienced Salesforce Communications Cloud Architect with solid expertise in Salesforce CRM, Communications Cloud, Salesforce Industries (Vlocity), and Telecom. The ideal candidate will have hands‑on experience in solution design, technical architecture, implementation, and legacy CRM migration.

Key Responsibilities

Lead the technical architecture and implementation of Salesforce Communications Cloud solutions.

Design scalable solutions using Salesforce Industries / Vlocity for Telecom clients.

Work across CPQ, Order Management, EPC, and CLM capabilities.

Design and develop solutions using OmniStudio tools, including OmniScripts, DataRaptors, and Cards Framework.

Provide technical leadership throughout the complete Salesforce implementation lifecycle.

Design integrations and solutions using APIs, SOAP, REST, XML, and JSON.

Support migration from legacy CRM/platforms to Salesforce Communications Cloud/Vlocity.

Collaborate with business, functional, and technical stakeholders to translate requirements into scalable Salesforce solutions.





Provide technical guidance to development teams and ensure adherence to Salesforce architecture and best practices.

Required Technical Skills & Experience

Overall Salesforce CRM implementation experience.

5+ years of hands‑on implementation experience with Salesforce Communications Cloud.

Strong understanding of the Telecommunications industry and related business processes.

At least one end‑to‑end Salesforce Industries (Vlocity) implementation, preferably in Telecom.

Strong knowledge of:

CPQ

Order Management

EPC (Enterprise Product Catalog)

CLM (Contract Lifecycle Management)

Solid experience with OmniStudio, including:

OmniScripts

DataRaptors

Cards Framework

Robust Salesforce development knowledge across Apex, SOQL/SQL, Visualforce, JavaScript, XML, and JSON.

Hands‑on experience with SOAP and REST APIs and Salesforce integrations.

Experience leading or supporting legacy CRM/platform migration to Salesforce/Vlocity.

Strong technical design, problem‑solving, communication, and stakeholder management skills.
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📌 Salesforce Communications Cloud Architect Sydney Haymarket
🏢 The HR Ally
📍 Haymarket