Job Description:

Business Analyst – Modern Billing Transformation

10-week initial contract | Immediate start

We're seeking an experienced Business Analyst to support the assessment and implementation of a contemporary billing solution. This is an initial 10-week contract, starting immediately, focused on understanding the current setting and defining the future state.

About the role

You'll work across business and technology teams to analyse billing processes, clarify requirements and help shape a practical path to a modern solution. You'll plan and facilitate stakeholder workshops, and attendance at the client site may be required.

Experience in the water sector is highly regarded.

Key responsibilities
Analyse current billing processes, systems and pain points
Define and document future-state processes and requirements
Support the assessment and implementation of a modern billing solution
Plan and run workshops to gather requirements and align stakeholders
Map the end-to-end meter-to-cash process
Identify how billing interacts with CRM and related systems




Engage stakeholders across business and technology teams
Document findings, gaps, dependencies and recommendations
Attend the client site when required

About you

You'll bring:
Proven experience as a Business Analyst on billing transformation or implementation projects
Strong current-state and future-state analysis skills
A sound understanding of meter-to-cash processes
Experience working with billing solutions and CRM platforms
Confidence facilitating workshops and engaging stakeholders
Explicit communication skills
Water sector experience, ideally

Experience with platforms such as Gentrack, Oracle Utilities, Hansen CIS, Infor or Salesforce would be valuable.

This is an opportunity to contribute to a up-to-date billing initiative from day one. If your experience aligns, get in touch to discuss the role and immediate start.

Required Skills:

Support Utilities Analysis CRM Workshops Communication Skills Oracle Business Communication

📌 Business Analyst Melbourne
🏢 New World Management
📍 Melbourne