Optus is seeking a Quality Assurance Remediation Lead to design and oversee the end-to-end QA framework for customer remediation programs. You will partner with Remediation Operations, Complaints, Compliance, Legal and Risk to ensure compliance and solid customer outcomes.
This is a 12-month fixed-term chance. You will lead QA operations, provide risk insights, and drive continuous improvement in a highly regulated workplace, engaging senior leaders and maintaining an audit-ready QA
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