THE ROLE

Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utilising valuable communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency.

Reception Services Officers also undertake general administrative tasks to support the Area.

Accountabilities Include
As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and qualified manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.




Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
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🏢 Victorian Department of Families, Fairness & Housing
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