We see your role as one of the most critical roles for our business. Your primary focus will be assisting customers with their inquiries, providing product information, processing orders, and maintaining a clean and organised counter area. This role will provide you with valuable experience in customer service, sales, and product knowledge, setting a strong foundation for your future growth opportunities.

This position will be based at our Cairns Branch.

Responsibilities Include:
Be the first point of contact for customers entering the trade centre, providing exceptional customer service
Addressing customer enquiries via phone and email in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
Understand and identify customers’ needs, clarify information and provide solutions and/or alternatives where required
Identify prospects to upsell/cross-sell products
Keeping up-to-date with product knowledge and other company information

Skills & Experience Required
Retail customer service experience (even if it is in a different industry!)
Exceptional communication skills with active listening ability




Target driven towards increasing customer satisfaction and experience
Excellent interpersonal skills suited to working in a small team environment
Ability to thrive in a fast-paced workplace
On-the-job training and career development through the Lyndons Academy
Team member discounts and employee referral rewards
Regular social events - we like to have fun too!
Supportive, friendly team with a zero tolerance for bullying or harassment and access to our free counselling service (EAP) if you ever need support
We’ll provide your uniform and safety gear

About Lyndons

Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal, and so are we!

Safety for our people is paramount: we live by our ‘Safety First, Always!’ value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in “One Team, One Way, One LYNDONS.”
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📌 Trade Sales Assistant Cairns Regional
🏢 Lyndons
📍 Cairns Regional